Guest Experience Supervisor | InterContinental Pokhara Resort

IHG, a leading global hospitality company is bringing
to life InterContinental Pokhara Resort, a serene haven perched on a hill
and within a community forest, overlooking the tranquil waters of Begnas Lake.
This soon-to-be-iconic luxury destination seeks talented and passionate
individuals to fill multiple career opportunities. If you share our passion
for delivering exceptional guest experiences and driving excellence in every
aspect of hospitality, we invite you to join us on this exciting
journey.

As our Guest Experience Supervisor, you will be the heart of our
guests' journeys, ensuring each stay is unforgettable through personalized
service. You’ll foster a fun, professional atmosphere in the lobby, managing
guest registration, check-out, PBX operations, and services for both in-house
and external guests. Acting as the central hub of hotel knowledge, you’ll handle
guest requests and oversee front desk operations.

Additionally, you'll guide and support your team, helping them grow and align
their goals with the department and hotel's success.

A little taste
of your day-to-day:

Every day is different, but you’ll mostly
be:

• Ensure guests are greeted and checked in promptly and efficiently
  with the highest level of hospitality.
• Engage with each guest to craft
  memorable, tailored experiences, exceed expectations, and seek feedback
  to resolve issues with empathy, leaving every guest with a lasting impression
  of exceptional service.
• Responsible for the smooth operation of daily
  front desk activities, including the allocation of rooms based on guest
  preferences.
• Ensure strict adherence to all safety protocols, including
  emergency, fire, and bomb threat procedures.
• Ensure strict adherence
  to all hotel quality assurance standards, financial audits, and safety
  regulations.

What We need from you:

Fluency in both
Nepalese and English is essential for effective communication with a diverse
range of guests.

Ability to deal with difficult interactions
and work under pressure.

A strong grasp of reading, writing, basic
mathematics, and hotel management software
is essential.

Flexibility to respond to a variety of different work
situations.

A passion for delivering an exceptional level of guest
service.

What you can expect from us: 

We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best work
life – including a full uniform, impressive room discounts and some of the best
training in the business. 

Our mission is to welcome everyone
and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance. Always welcoming different backgrounds,
experiences, and perspectives. 

IHG gives every member of
the team the room they need to belong, grow and make a difference in
a collaborative environment.

We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.  

So, join
us and you’ll become part of our ever-growing global family.