At
InterContinental, we are looking to recruit a Full-Time enthusiastic
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to oversee, enhance, and ensure an exceptional dining experience for our
guests.
As
a Senior Hostess, you will take a leading role within the hosting team, ensuring
smooth daily operations, maintaining service excellence, and supporting
the development and training of Host/Hostess team members. You will foster
a positive and respectful relationship with colleagues while engaging
with guests in a professional and welcoming manner.
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duties and responsibilities described in this job description are not
a comprehensive list, and additional tasks may be assigned from time
to time.
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transparent;scrollbar-width:thin;">Key Responsibilities
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transparent;scrollbar-width:thin;">Guest Experience & Service
Excellence
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173, 178)
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style="box-sizing:border-box;font-family:"Open Sans", "Open Sans
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transparent;scrollbar-width:thin;">Greet all guests warmly and professionally
upon arrival.
Maintain a polished
and professional appearance, setting the standard for the team.
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transparent;scrollbar-width:thin;">Escort guests to their assigned tables,
considering preferences and reservation details.
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transparent;scrollbar-width:thin;">Ensure guests are comfortably seated
and satisfied with arrangements.
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transparent;scrollbar-width:thin;">Handle guest concerns promptly
and professionally, escalating to management when necessary.
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transparent;scrollbar-width:thin;">Adhere strictly to brand and hospitality
protocols in all guest interactions.
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transparent;scrollbar-width:thin;">Supervision & Team
Leadership
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transparent;scrollbar-width:thin;">Supervise and coordinate the daily activities
of the Host/Hostess team.
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transparent;scrollbar-width:thin;">Conduct on-the-job training and onboarding
for new Host/Hostess team members.
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transparent;scrollbar-width:thin;">Monitor grooming, punctuality,
and performance, providing constructive feedback.
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transparent;scrollbar-width:thin;">Lead by example to ensure a positive,
motivated, and service-oriented team environment.
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transparent;scrollbar-width:thin;">Assist in evaluating team performance
and identifying development needs.
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Administration
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transparent;scrollbar-width:thin;">Oversee reservation systems, ensuring
bookings and seating charts are accurately managed.
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transparent;scrollbar-width:thin;">Coordinate closely with Restaurant Managers
to ensure smooth service flow.
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transparent;scrollbar-width:thin;">Monitor table allocation strategies
to optimize service efficiency and guest satisfaction.
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transparent;scrollbar-width:thin;">Ensure compliance with data handling
and confidentiality procedures.
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transparent;scrollbar-width:thin;">Perform opening and closing procedures,
ensuring readiness for service.
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transparent;scrollbar-width:thin;">Previous experience in a similar role,
preferably within a luxury hotel or high-volume restaurant environment.
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transparent;scrollbar-width:thin;">Previous supervisory or team-leading
experience will be considered an asset.
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transparent;scrollbar-width:thin;">Excellent English, both written and verbal;
additional languages are an advantage.
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transparent;scrollbar-width:thin;">Strong leadership, communication,
and interpersonal skills.
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and luxury hospitality standards.
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appearance.
Available to work shifts, weekends,
and public holidays.
