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style="font-family:Calibri;font-size:10.0pt;margin:0in;">Marking IHG Hotels
& Resorts’ highly anticipated return to Sarawak, voco Kuching debuts as
the first voco hotel in Malaysia, bringing a bold, thoughtful, and charming
premium experience to the "City of Cats." Scheduled to open in 2026 as part of
a vibrant 12-storey mixed-use development, this 321-room property
is strategically located just five minutes from Kuching International Airport
and 15 minutes from the city center. Designed to stand out with its "come on in"
philosophy, voco Kuching will feature a swimming pool, diverse dining options,
and extensive MICE facilities including a 1,300-capacity ballroom, making it
the ideal base for guests exploring Sarawak’s rich biodiversity and cultural
heritage.
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WHAT’S
THE JOB?
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& Marketing, you will oversee marketing-related sales, programs, and budgets
and implement revenue targets and budget goals, evaluate team progress,
and participate in securing sales and increasing the number of clients while
identifying new ideas that will help drive the business and solving problems
through strong interpersonal skills and efficient communication.
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YOUR
DAY-TO-DAY
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People
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Manage daily sales
activities, plan and assign work ensuring you always have the right staffing
numbers
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Develop your team
and improve their performance through coaching and feedback, and create
performance and development goals for colleagues - recognise good
performance
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Train colleagues
to make sure they hit hotel revenue goals to the standards we expect and
have the tools they need to work effectively
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Recommend
or initiate any HR elated actions where needed
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Drive a great
working environment for teams to thrive – connect departments to create sense
of one team
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Interact
with outside contacts: guests, vendors, and other contacts
as needed
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Develop
and maintain great working relationships with key clients and outside contacts
to increase revenue
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Participate in all
industry related events
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Responsible
Business
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Work closely
with key business leaders, officials, and representatives of local community
groups within the city to ensure constant high-profile exposure for
the hotel
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Effectively
communicate and market aspects of the hotel that are sustainable or “green”
and use information to gain new business opportunities
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Work
with advertising agencies, consulting firms, and vendors to maximise advertising
investments and ensure ads represent brand identity
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Raise the awareness
and reputation of your hotel and the brand locally – occasionally acting
as hotel representative for media related enquiries
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Identify
improvements to marketing activities and overall hotel sales performance
and work with other departments
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Ad-hoc duties –
unexpected moments when we have to pull together to get a task done; Manager
on Duty functions
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Keeping the General
Manager and Revenue team informed of market insights
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Guest
Experience
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Provide guests
with information (example: loyalty programmes, area attractions, restaurants,
facility information) to enhance guest experience
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Schedule
conventions and/or business group activities at the hotel and coordinate
with other hotel-level departments to facilitate services agreed upon by
the sales office and prospective clients
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Communicate
to appropriate departments all pertinent information requirements and special
needs for arriving VIP’s, large groups, and other key
guests
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Lead marketing
efforts to up sell guests on hotel services, offerings,
and amenities
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Financial
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Hit all
personal/team sales goals and maximise profitability
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Help prepare
the departmental budget and financial plans including the hotel marketing
plan
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Create
and implement sales plans that drive measurable incremental occupancy, increase
average rates, increase volume, food and beverage and banquet
sales
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Produce monthly
reports and sales forecasts to analyse current/potential market and sales
trends, coordinate activities to increase revenue and market share and monitor
performance to ensure actual sales meet or exceed established revenue
plan
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Review monthly
reports and sales forecasts to analyse current/potential market and sales
trends, coordinate activities to increase revenue and market share and monitor
performance to ensure actual sales meet or exceed established revenue
plan
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Create and develop
special events and sales blitzes to showcase the hotel to potential clients.
Attend trade shows and major market events locally and nationally to promote new
business and increase sales and marketing opportunities for
the hotel
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Ensuring the guests
are aware of the Food & Beverage offerings offered, drive covers to
the outlets
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Accountabilities
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This is the top
sales and marketing job in a 1st voco hotel in Malaysia.
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Hotel may
have multiple S&M set-up Tasks and high-volume room, catering and/or
convention facilities.
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May manage a large
number of professional level and administrative sales, catering, and/or
convention employees.
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WHAT WE NEED
FROM YOU?
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8+ years of sales
and marketing related experience
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Bachelor’s degree
in sales, business administration, marketing
or communications
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Possess prior
leadership experience in directly managing a department within similar hotel
scope and display strong leadership competencies
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Possess strong
creative and analytical skills to create and assess impact of sales
and marketing programs and be detail-oriented.
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Must be able
to travel to attend workshops, tradeshows, conventions, etc. and may be required
to work nights, weekends, and/or holidays.
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Computer
proficiency is required.
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Highly developed
written and verbal English communication skills to effectively negotiate,
persuade, influence, and sell are critical
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Proven track record
of business milestones
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HOW DO
I DELIVER THIS?
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style="font-family:Calibri;font-size:10.0pt;margin:0in;">We genuinely care about
people and we show this through living out our promise of True Hospitality each
and every day. It’s what connects every colleague in all IHG® hotels. Each IHG®
hotel brand delivers True Hospitality in their own way, and at the heart of
it all are specific, core service skills.
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True
Attitude: being caring, wanting to make a positive difference,
and building genuine connections with guests
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True
Confidence: having the knowledge and skills to perform your role,
and giving guests the confidence that they can trust you, to help and support
them during their stay
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True
Listening: focusing on what your guest is saying, picking up on body
language that is often overlooked, and understanding what the guest wants
and needs
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True
Responsiveness: is about providing guests with what they need,
and doing so in a timely and caring manner
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style="font-family:Calibri;font-size:10.0pt;margin:0in;">Don't quite meet every
single requirement, but still believe you'd be a great fit for the job? We'll
never know unless you hit the 'Apply' button.
Start your journey with us today.
