Duty Manager - Holiday Inn Express Chennai OMR

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Togo, Centre

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Job Description

Key
Responsibilities:

data-start="733" data-end="751">Guest Service:

data-end="824">Greet and welcome guests in a warm, friendly, and professional
manner.
data-end="896">Perform efficient check-in and check-out procedures as per brand
SOP.
data-end="973">Handle guest inquiries, requests, and complaints promptly
and courteously.
data-start="976" data-end="1051">Ensure guest satisfaction by anticipating needs
and exceeding expectations.
data-start="1054" data-end="1147">Maintain complete knowledge of hotel services,
facilities, room types, and local attractions.

data-start="1149" data-end="1168"> data-end="1168">Operations:

data-end="1222">Manage room reservations and update PMS accurately.

data-start="1223" data-end="1288">

Ensure
accurate billing, payment processing, and cash handling.

data-start="1289" data-end="1374">

data-end="1374">Coordinate with Housekeeping and Maintenance for room readiness
and guest requests.

data-start="1377" data-end="1435">Maintain proper records and reports during
shift handover.

data-start="1438" data-end="1492">Follow up on wake-up calls and special guest
requests.

data-start="1498" data-end="1521">Brand & Compliance:

data-start="1522" data-end="1763">

data-start="1524" data-end="1585">Adhere to Holiday Inn Express grooming
and uniform standards.

data-start="1588" data-end="1641">Follow IHG brand standards, policies,
and procedures.

data-start="1644" data-end="1714">Ensure safety and security protocols
are maintained at the front desk.

data-end="1763">

Maintain confidentiality
of guest information.

data-start="1769" data-end="1791">Sales & Upselling:

data-start="1792" data-end="1986">

data-start="1794" data-end="1852">Promote hotel services and loyalty programs
(IHG Rewards).

data-start="1855" data-end="1912">Upsell rooms and additional services
to maximize revenue.

data-start="1915" data-end="1986">Assist in achieving departmental targets
and guest satisfaction scores.

InterContinental Hotels Group PLC

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