Your
Day-to-Day
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lang="EN-GB">People
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with Human Resource Manager to ensure the departmental performance of staff
is productive
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lang="EN-GB">Ensures compliances to hotel Reward & Recognition initiatives
with active nomination for F&B colleagues.
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lang="EN-GB">Train colleagues to make sure they deliver with compliance and
to the standards we expect
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to hotel disciplinary procedures during major/minor act
of misconduct.
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with Superior on manpower planning and management needs
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lang="EN-US">Financial
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lang="EN-GB">Anticipate market changes and review operations when
necessary
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lang="EN-GB">Conduct competitor analysis
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lang="EN-GB">Actively pursue cost saving measures
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lang="EN-GB">Liaise with Sales Manager during tender process to obtain new
accounts; Food and Beverage specific
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lang="EN-GB">Manage wage and beverage cost
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lang="EN-GB">Forecasting
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control
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Guest
experience:
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lang="EN-GB">Effectively manage the restaurant by ensuring
the following:
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lang="EN-GB">Oversee the Implementation of standards as detailed in
the departmental standards and procedures manual
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lang="EN-GB">Adhere to opening and closing procedures
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lang="EN-GB">Adhere to bill paying procedures
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lang="EN-GB">Conduct effective shift briefings ensuring all staff are aware
of VIPs, special occasions, daily specials; emphasis on upselling certain
products; etc
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lang="EN-GB">Personally meet and farewell a minimum of 80% of your
customers
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lang="EN-GB">Encourage and motivate staff to provide optimum service
during all shifts
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Share
recommendations and guest comments to Chef and Food and Beverage Assistant
Director to reflect current customer profile
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lang="EN-GB">Develop and implement Promotions Calendar for F&B products
in restaurant
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Manage
special event concepts
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Create
positive publicity opportunities
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lang="EN-GB">Manage customer database and utilize effectively
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lang="EN-GB">Up-sell property facilities
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lang="EN-GB">Analyze food and beverage statistics through point-of-sale
system
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lang="EN-GB">Responsible Business
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lang="EN-GB">Demonstrate compliance to Food Safety Management safety policies
and procedures and ensure all procedures are conducted safely and within FSMS
guidelines and ensure your direct reports do the same
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lang="EN-GB">Be familiar with property safety, first aid and fire and emergency
procedures and operate equipment safely and sensibly
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lang="EN-GB">Initiate action to correct a hazardous situation and notify
supervisors of potential dangers
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lang="EN-GB">Log security incidents and accidents in accordance with hotel
requirements
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lang="EN-US">Accountability
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of employees supervised –
lang="EN-GB">Direct - Food and Beverage Supervisors / Food and Beverage
Attendants -
lang="EN-GB">Annual Operating Profit/Payroll Budget – Restaurant Revenue
Target -
lang="EN-GB">Key Metrics –
lang="EN-GB">Restaurant Revenue Target
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lang="EN-GB">Employee Satisfaction Survey
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