Located in the city's vibrant East and home to 329 guest rooms including 20
suites. The hotel boasts unparalleled views with Adelaide's highest restaurant,
Koomo and poolside bar & cocktail lounge Luna 10. With a dedicated
conference floor and innovative Plaza workspace our hotel is always buzzing
with leisure and corporate guests.
First impressions count. To get our
guests’ memorable experiences off to an unforgettable start, we’re looking for
a Guest Service Agent who can make transactions feel seamless,
offer exceptional local insights, and anticipate every request to make our
guests feel right at home.
A
little taste of your day-to-day
At Crowne Plaza Adelaide our
goal is to make business travel work. We look for people who are dynamic,
confident and ambitious; people who excel in their role and help our guests
succeed too!
Every day is different, but you’ll mostly
be:
- Be the first point of contact to guests as they arrive at
the hotel, and their lasting impression when they leave - Making
the check-in and check-out process feel swift and seamless - Taking,
managing, and receiving payments for guest bookings - Flexing your product
knowledge of room categories, rates, packages and promotions to demonstrate
value to our guests - Ensure the daily checklist and reporting
is accurate. This will ensure our overnight team can perform their
role - Stay one step ahead of guests’ needs – record and act on their
preferences, and handle their messages, requests, questions and concerns,
whether over the phone or face to face - Acknowledge IHG Rewards Club
members and returning guests, in person or on the phone - Be a capable
and confident concierge.
Make sure you are aware of local events, and are armed with your own personal
experiences - Your role will double as a porter and valet, so be ready
to assist guests with their luggage and transport requirements; as well as park
guests’ cars while practicing safe driving techniques - Strictly adhere
to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data
Privacy. Maintain all procedures and adhere to them within the IHG guidelines;
with emphasis on hotel credit policy - Champion the identification
and reporting of hazards, and evaluate risks associated with them, and design
and implementation of hazard control measures - Take pride in your shared
workspace, and guest areas – keep it neat
and tidy
What we need
from you:
- Ideally you will have 1-year previous experience
in a Front Office or Guest Services related role. - Proficiency
using Opera Property Management system is highly regarded. Successful
candidates will have a strong background in hospitality operations
and experience using PMS to streamline guest services. - Qualifications
in Hotel Management and/or Hospitality related field preferred. - Literate
and tech-savvy – You will need a good grasp of reading, writing, basic maths
and computers. - Articulate – A great communicator, you will be warm,
welcoming and easy to talk to. - Language – Fluent in local language;
extra language skills would be great, but not essential. - Savvy
problem-solving skills that will turn potential issues into
opportunities. - Look smart – adhere to personal grooming and hygiene
standards. - Fitness – you’ll be on your feet most of the day with bending
and kneeling. Sometimes you’ll need to lift, push and pull objects, such
as luggage and parcels up to 23 kg – we have the equipment to support
you. - A team player, ability to work in a fast-paced environment
and manage multiple tasks and conflicting deadlines, as well as assist
in supporting the team with other duties as required. - Flexibility
to work a 24/7 rotating roster – nights, weekend and public holiday shifts
are all part of the job. - You must meet the legal requirements to work
in Australia.
What you can expect
from us:
Let’s #GoFurtherTogether and experience a place
where you can be yourself, share your ideas, support your personal growth
and wellbeing, and be a valued member of an inspirational
team.
You’ll be rewarded for your hard work with a range
of benefits that support you throughout your IHG career
journey
- Freshly laundered uniform
- Proactive paid wellbeing
days - Paid birthday leave - hip hip hooray!
- Enhanced parental
leave - Some of the best discounts across our IHG Hotels & Resorts
for accommodation and food & beverage - A massive discounts platform
for all your favourite brands and retailers - to help your salary go
further
Most importantly, your career journey will be supported
through our lifelong development programs, IHG career milestone celebrations,
and transfer of leave entitlements as you move and grow with IHG
