Residence Concierge Manager - Six Senses London

As a Residence Concierge Manager, I will fully comprehend the vision of Six
Senses Residences to help people reconnect with themselves, others and the world
around them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky
and pioneering wellness.

Sustainability, Wellness and Out
of the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and ensure full knowledge and active
participation of all our brand initiatives.
As a Residence Concierge
Assistant Manager, I recognize that my role is critical in creating exceptional
resident experiences.

Duties
and Responsibilities 

As Residence Concierge Manager, I
will assume full responsibility for the efficient operation in
the following:

• Deliver exceptional, personalised resident experiences
  by accurately assessing needs and providing tailored solutions in line
  with brand standards and policies. 
• Manage resident requests
  relating to services, information, packages, mail, messages and special
  arrangements.
• Recommend, plan and arrange activities, experiences
  and services aligned with residents’ preferences.
• Act as a key point
  of escalation for resident concerns, ensuring effective service recovery
  and resolution.
• Ensure a seamless resident journey from arrival
  to departure.
• Manage, supervise and motivate concierge hosts, including
  shift planning across all concierge desks.
• Lead a high-performing team
  to deliver consistently excellent service standards.
• Foster a positive,
  inclusive and professional team culture.
• Provide coaching, feedback
  and training to support team development and performance.
• Work closely
  with internal departments to ensure seamless service delivery and operational
  alignment.
   

Qualifications

To
execute the position of Residence Concierge Manager, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:

• Bachelor's
  degree in Hospitality, Hotel or Business Management, or more than 3 years'
  experience in a similar Residential operation leadership role.
• Proven
  experience leading a team of Residential Concierge or related
  role. 
• Strong capability of decision-making and proven track record
  of results in Resident & team satisfaction and fostering a positive work
  environment. 
• Technical skills include MS Office – Word, Excel,
  PowerPoint and Outlook. I am also familiar with various hotel systems including
  POS, PMS and CRM platforms. I have excellent knowledge of guest related
  functions, guest service and local surrounding areas.
• Experience with
  a Residential portal platform strongly preferred.
• Excellent command
  of the English language with confident communication skills. A second language
  would be an advantage.
• Computer literate.
  
  Problem-solving and multi-tasking skills

All
candidates must hold the right to work in the UK to be considered. Sponsorship
is not available for this role.

The above
is intended to provide an overview of the role and responsibilities for
a Residence Concierge Manager at Six Senses London It is not and does not infer
that the above is an inclusive and/or exhaustive list of the duties
and responsibilities inherent to the position.

Six Senses London is
an equal opportunity employer. This policy applies to all terms and conditions
of employment.