About
us:
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style="font-size:12.0pt;">As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world.
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style="font-size:12.0pt;">At InterContinental Hotels & Resorts® we
want our guests to feel special, cosmopolitan and In the Know which means
we need you to:
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style="font-size:12.0pt;">Be charming by being approachable, having
confidence and showing respect.
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style="font-size:12.0pt;">Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking ownership of
getting things done.
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style="font-size:12.0pt;">Make it memorable by being knowledgeable, sharing
stories and showing your style to create moments that make people feel
special.
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style="font-size:12.0pt;">A Shining Star Among Downtown Miami Hotels,
the InterContinental Miami features the city's premier accommodations,
convention, and meeting facilities. Overlooking sparkling Biscayne Bay,
we provide a secure, inviting environment in a well-established area of
the city. Priding ourselves on being ONE GREAT
TEAM, ninth year in a row honored one of the TOP
WORKPLACES of South Florida by the Sun
Sentinel.
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style="font-size:12.0pt;">Your day
to day:
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style="font-size:12.0pt;">As a Club Lounge Food & Beverage
Attendant, you will ensure the overall condition of the Club lounge
is impeccable, and the set-up, presentation and the quality of food offerings
are up to the standards and expectation.
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DUTIES
AND RESPONSIBILITIES:
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style="font-size:12.0pt;">Maintain complete knowledge at all times of all hotel
features and services, hours of operation.
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Maintain complete knowledge
and comply with all hotel and departmental policies
and procedures.
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style="font-size:12.0pt;line-height:107%;">Set up workstation with necessary
supplies; maintain cleanliness throughout shift.
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style="font-size:12.0pt;line-height:107%;">Promote positive guest relations
to all individuals approaching the Club Lounge at all
times.
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style="font-size:12.0pt;line-height:107%;">Ensure breakfast is setup in a timely
manner an according to specifications.
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style="font-size:12.0pt;line-height:107%;">Coordinate correct breakdown
of Breakfast and prepare mise-en-place for teatime.
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Arrange for pastries
be brought up to the Lounge in timely manner
for teatime.
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Prepare proper set up
for Happy hour according to departmental standards.
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Ensure all guests’
requirements during happy hour, waiting on tables, replenishing of the food
served during happy hour.
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Complete correct break down
of happy hour and proper set up for breakfast for the next
day.
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Ensure the Club Minibar
is always stocked in a timely fashion.
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Accommodate all requests
for information in a congenial manner.
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Anticipate guests’ needs,
respond promptly and acknowledge all guests, however busy and whatever time
of day.
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Inspect, plan and ensure
that all materials and equipment are in complete readiness for service; rectify
deficiencies with respective personnel.
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Adhere to hotel requirements
for guest/employee accidents or injuries and in emergency
situations.
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Ensure security of guest
room access.
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Coordinate amenities
with Room Service, ensuring timely delivery.
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Maintain awareness
of undesirable persons on hotel premises and contact Security to escort off
property where necessary.
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Foster and promote
a cooperative working climate, maximizing productivity and employee
morale.
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Complete work orders
for maintenance repairs and submit to Engineering. Contact Engineering
directly for urgent repairs.
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Always maintain the coffee
machine neat, tidy and ready for use.
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Prepare setup table
for breakfast for the next day.
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The conference room has
to be always neat, tidy and ready to be occupied according to company
standards.
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Document pertinent
information in department logbook.
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style="font-size:12.0pt;">Double check cleanliness of coolers, food rotation
& food quality.
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style="font-size:12.0pt;">Inspect food presentation during daily breakfast
and happy hours and address any issues directly
to F&B.
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from F&B.
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style="font-size:12.0pt;">Manage inventory and rotate items in the Club
cage.
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style="font-size:12.0pt;">Keep track of what have been received
and pending.
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style="font-size:12.0pt;">Inspect amenity presentation before the amenity
is sent out to the VIPs room.
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as assigned.
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style="font-size:12.0pt;">What we need
from you:
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and Requirements:
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style="font-size:12.0pt;line-height:107%;">Minimum:
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style="font-size:12.0pt;">High school graduate
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Services.
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with guests, management and co-workers to their understanding, both in person
and by telephone.
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a high standard.
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the following:
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.25in;text-align:justify;">Carrying, lifting and/or
pushing items weighing in excess of 150+ pounds
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.25in;text-align:justify;">Communicating with other
people
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style="font-size:12.0pt;line-height:107%;">Other:
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.5in;text-autospace:none;vertical-align:baseline;">
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Communication skills
are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and
the Company.
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Reading and writing
abilities are utilized often when completing paperwork and management reports,
interpreting results, giving and receiving instructions,
and training
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.5in;">
Mathematical skills,
including basic math, percentages, and variances are utilized
frequently.
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.5in;">
Problem solving, reasoning,
and organizational abilities are used often.
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.5in;">
Ability to communicate in
a second language (Spanish or French)
is preferred.
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This
position may be required to work nights, weekends, and/or holidays and requires
flexible/alternating schedules, due to business needs
and groups/events.
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What
we offer:
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style="font-size:12.0pt;">The hourly pay rate for this role
is $15.00.
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style="font-size:12.0pt;">We offer a comprehensive package of benefits including
paid time off, medical/dental/vision insurance, 401(k), and many other benefits
to eligible employees. Additionally, hotel discounts worldwide
are available as well as access to a wide variety of discount programs and
the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself.
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IHG is an equal opportunity
employer: Minorities/ Females/ Veterans/ Disabled.
