Security Officer - Temporary, On-Call - InterContinental Houston

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, Houston
Job Description

style="font-family:"Arial Narrow",sans-serif;"> style="font-size:14.0pt;">JOB
OVERVIEW:

lang="EN-GB">Perform hotel security duties and procedures to ensure the safety
and security of guests, employees and the property as well as the property’s
assets.

 

style="font-family:"Arial Narrow",sans-serif;">At
InterContinental Hotels & Resorts®
we want our guests to feel
special, cosmopolitan and In the Know which means we need you to:

style="list-style-type:disc;padding-left:18px;">
  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Be
    charming
    by being approachable, having confidence and showing
    respect.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Stay in
    the moment
    by understanding and anticipating guests’ needs,
    being attentive and taking ownership of getting things
    done.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Make
    it memorable
    by being knowledgeable, sharing stories and showing your
    style to create moments that make people feel special.

  • style="margin:0in -47.5pt .0001pt -22.5pt;"> 

    DUTIES
    AND RESPONSIBILITIES:

    Financial Returns

    style="list-style-type:disc;padding-left:18px;">
  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Record necessary
    and pertinent incident reports or information to police and fire agencies
    involving investigations and to Corporate Legal department, Corporate Claims
    Management department, insurance agencies and outside attorneys in case
    evaluation, settlement or defense involving lawsuits against
    the Company.

  • People

    style="list-style-type:disc;padding-left:18px;">
  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Promote teamwork
    and quality service through daily communication and coordination with other
    departments. Key departmental contacts include all hotel staff, Corporate Hotel
    Management Group and Corporate Risk Management and Legal
    department.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Assist
    in training/educating employees on current safety and security issues to ensure
    compliance with all Company loss control policies and current security,
    and safety regulations. Inform management of hazardous situations, emergencies
    or threats to the security of guests, employees or hotel assets. Schedule
    preventative maintenance and repairs to security equipment or hotel property
    as needed and ensure that equipment is prepared and operational for
    the following day’s work.

  • Guest Experience

    style="list-style-type:disc;padding-left:18px;">
  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Respond in a courteous
    and prompt manner to all guest related incidents, questions, complaints and/or
    requests to ensure strong guest satisfaction.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Investigate loss
    and safety incidents involving guests, employees and/or hotel loss and safety
    exposure and comply with state and government regulations and hotel procedures
    to prevent/minimize the loss from theft and other safety risk or litigation
    against the hotel. Such investigations may include theft or lost items, noise
    complaints and safety hazard accidents and incidents.

    May have to administer CPR on guest or staff member in accordance to guidelines
    and communicate specified information to EMS/medical personnel as required.
    Complete documented reports in accordance to Company and hotel policies
    and procedures.

  • Responsible Business

    style="list-style-type:disc;padding-left:18px;">
  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Perform daily
    inspection and ensure compliance of hotel security and safety requirements
    and procedures in order to protect hotel property, employees and guests against
    theft, crime, threats and safety hazards. This may include and is not limited
    to:

    • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Patrolling
      and inspecting with specified equipment the assigned areas to include all public
      areas of the property including meeting rooms, entrances and outside building
      and grounds; monitoring surveillance cameras and checking areas for unauthorized
      persons or vehicles and coordinating towing of vehicles, unlocking doors
      and fire and safety hazards and document all actions.

    • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Maintaining
      the Security procedures and audit/department logs that may include lost
      and found, storing guests’ valuables, key control, emergency procedures, health
      and safety hazard procedures for all employees and guests.

    • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Ensuring all guest room
      doors are secured and assist guest with room access and moving/removing guest
      possessions or inventory if required

    • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Escorting staff
      and guest to car if requested

    • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Inspecting purses,
      packages or bags of employees if designated by management and employee work
      identification and accuracy of employee time cards as they arrive/leave
      property

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">Perform other duties
    as assigned; such as may handle deliveries received during non-business
    hours.

  •  

    style="margin:0in -39.05pt .0001pt -22.5pt;"> style="font-family:"Arial Narrow",sans-serif;"> style="font-size:14.0pt;">QUALIFICATION
    AND REQUIREMENTS

    High school diploma or equivalent, plus one year
    of security and safety experience, or equivalent combination of education
    and experience. Must speak fluent English. Other languages
    preferred.

     

    style="font-family:"Arial Narrow",sans-serif;">This job requires
    ability to perform the following:

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  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Carrying, lifting, pushing and/or pulling items weighing up
    to 50-100 pounds

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Frequently standing up and moving about
    the facility

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Frequently handling objects and equipment to secure
    the facility

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Frequently bending, stooping,
    and kneeling

  • Other:

    style="list-style-type:disc;padding-left:18px;">
  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Communication skills are utilized a significant amount of time when
    interacting with guests and employees.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Certification in safety and training and/or licensed as a Security
    Officer or Law Enforcement Officer may be required.

    Certified CPR, First Aid instructor and training in law enforcement techniques
    may be required or highly desired.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Working knowledge of local laws, investigation methods, OSHA
    requirements and fire codes and life safety codes.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Problem solving, reasoning, motivating, organizational and training
    abilities are used when an emergency situation
    occurs

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Reading and writing abilities are utilized in order to document
    or record all tasks completed, to order supplies, to receive their instructions
    for the day and/or to read safety and security
    procedures.

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;"> lang="EN-GB">Mathematical skills, including basic math, are used
    occasionally,

  • style="margin-bottom:.0001pt;margin-right:-39.05pt;margin-top:0in;"> style="font-family:"Arial Narrow",sans-serif;">May
    be required to work nights, weekends, and/or
    holidays

  • WHAT
    WE OFFER:

    We give our people everything they need to succeed.
    From a competitive salary that rewards all your hard work to a wide range
    of benefits designed to help you live your best work life – including
    an impressive room discount and some of the best training in
    the business.

    The hourly pay rate for this Hourly role is $18.00.
    This rate is only applicable for jobs to be performed in Houston,
    Texas.

    This is the starting rate we in good faith believe we would pay
    for this role at the time of this posting. We may pay more or less than
    the posted rate, and the rate may be modified in the future. An employee’s pay
    position within the pay range will be based on several factors including,
    but limited to, relevant education, qualifications, certifications, experience,
    skills, seniority, geographic location, performance, shift, travel requirements,
    sales or revenue-based metrics, and business or organizational needs.

    You
    can apply for this role through the link below (or through the internal career
    site if you are a current employee).

    Remarks: No amount of pay
    is considered wages or compensation until earned, vested, and determinable.

    The amount and availability of any bonus, commission, or any other form
    of compensation that are allocable to a particular employee remains in
    the Company's sole discretion unless and until paid and may be modified at
    the Company’s sole discretion, consistent with the law.

    Our mission is
    to welcome everyone and create inclusive teams where we celebrate difference
    and encourage colleagues to bring their whole selves to work. IHG Hotels &
    Resorts provides equal employment opportunities to applicants and employees
    without regard to race, color, religion, sex, sexual orientation, gender
    identity, national origin, protected veteran status, or disability. We promote
    a culture of trust, support, and acceptance by always welcoming different
    backgrounds, experiences, and perspectives.

    IHG Hotels & Resorts gives
    every member of the team the room they need to belong, grow and make
    a difference in a collaborative environment. We know that to work well, we need
    to feel well – both inside and outside of work – and through our myWellbeing
    framework, we are committed to supporting wellbeing in your health, lifestyle,
    and workplace.  So, join us and you’ll become part of our ever-growing
    global family.

    At IHG Hotels & Resorts, we’ve made a promise. As one
    of the world’s leading hotel groups, we’re here to deliver True Hospitality
    for Good.

    Making our guests and colleagues feel welcome, cared for, recognized
    and respected – wherever they are in the world. Want to be part of
    the journey?