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OVERVIEW:
lang="EN-GB">Perform hotel security duties and procedures to ensure the safety
and security of guests, employees and the property as well as the property’s
assets.
style="font-family:"Arial Narrow",sans-serif;">At
InterContinental Hotels & Resorts® we want our guests to feel
special, cosmopolitan and In the Know which means we need you to:
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charming by being approachable, having confidence and showing
respect.
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the moment by understanding and anticipating guests’ needs,
being attentive and taking ownership of getting things
done.
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it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel special.
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DUTIES
AND RESPONSIBILITIES:
Financial Returns
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and pertinent incident reports or information to police and fire agencies
involving investigations and to Corporate Legal department, Corporate Claims
Management department, insurance agencies and outside attorneys in case
evaluation, settlement or defense involving lawsuits against
the Company.People
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and quality service through daily communication and coordination with other
departments. Key departmental contacts include all hotel staff, Corporate Hotel
Management Group and Corporate Risk Management and Legal
department.
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in training/educating employees on current safety and security issues to ensure
compliance with all Company loss control policies and current security,
and safety regulations. Inform management of hazardous situations, emergencies
or threats to the security of guests, employees or hotel assets. Schedule
preventative maintenance and repairs to security equipment or hotel property
as needed and ensure that equipment is prepared and operational for
the following day’s work.Guest Experience
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style="font-family:"Arial Narrow",sans-serif;">Respond in a courteous
and prompt manner to all guest related incidents, questions, complaints and/or
requests to ensure strong guest satisfaction.
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style="font-family:"Arial Narrow",sans-serif;">Investigate loss
and safety incidents involving guests, employees and/or hotel loss and safety
exposure and comply with state and government regulations and hotel procedures
to prevent/minimize the loss from theft and other safety risk or litigation
against the hotel. Such investigations may include theft or lost items, noise
complaints and safety hazard accidents and incidents.
May have to administer CPR on guest or staff member in accordance to guidelines
and communicate specified information to EMS/medical personnel as required.
Complete documented reports in accordance to Company and hotel policies
and procedures.Responsible Business
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inspection and ensure compliance of hotel security and safety requirements
and procedures in order to protect hotel property, employees and guests against
theft, crime, threats and safety hazards. This may include and is not limited
to:-
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and inspecting with specified equipment the assigned areas to include all public
areas of the property including meeting rooms, entrances and outside building
and grounds; monitoring surveillance cameras and checking areas for unauthorized
persons or vehicles and coordinating towing of vehicles, unlocking doors
and fire and safety hazards and document all actions. -
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the Security procedures and audit/department logs that may include lost
and found, storing guests’ valuables, key control, emergency procedures, health
and safety hazard procedures for all employees and guests. -
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doors are secured and assist guest with room access and moving/removing guest
possessions or inventory if required -
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and guest to car if requested -
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packages or bags of employees if designated by management and employee work
identification and accuracy of employee time cards as they arrive/leave
property
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as assigned; such as may handle deliveries received during non-business
hours.
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QUALIFICATION
AND REQUIREMENTSHigh school diploma or equivalent, plus one year
of security and safety experience, or equivalent combination of education
and experience. Must speak fluent English. Other languages
preferred.
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ability to perform the following:
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lang="EN-GB">Carrying, lifting, pushing and/or pulling items weighing up
to 50-100 pounds
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lang="EN-GB">Frequently standing up and moving about
the facility
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lang="EN-GB">Frequently handling objects and equipment to secure
the facility
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lang="EN-GB">Frequently bending, stooping,
and kneelingOther:
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lang="EN-GB">Communication skills are utilized a significant amount of time when
interacting with guests and employees.
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lang="EN-GB">Certification in safety and training and/or licensed as a Security
Officer or Law Enforcement Officer may be required.
Certified CPR, First Aid instructor and training in law enforcement techniques
may be required or highly desired.
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lang="EN-GB">Working knowledge of local laws, investigation methods, OSHA
requirements and fire codes and life safety codes.
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lang="EN-GB">Problem solving, reasoning, motivating, organizational and training
abilities are used when an emergency situation
occurs
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lang="EN-GB">Reading and writing abilities are utilized in order to document
or record all tasks completed, to order supplies, to receive their instructions
for the day and/or to read safety and security
procedures.
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lang="EN-GB">Mathematical skills, including basic math, are used
occasionally,
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be required to work nights, weekends, and/or
holidaysWHAT
WE OFFER:
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including
an impressive room discount and some of the best training in
the business.
The hourly pay rate for this Hourly role is $18.00.
This rate is only applicable for jobs to be performed in Houston,
Texas.
This is the starting rate we in good faith believe we would pay
for this role at the time of this posting. We may pay more or less than
the posted rate, and the rate may be modified in the future. An employee’s pay
position within the pay range will be based on several factors including,
but limited to, relevant education, qualifications, certifications, experience,
skills, seniority, geographic location, performance, shift, travel requirements,
sales or revenue-based metrics, and business or organizational needs.
You
can apply for this role through the link below (or through the internal career
site if you are a current employee).
Remarks: No amount of pay
is considered wages or compensation until earned, vested, and determinable.
The amount and availability of any bonus, commission, or any other form
of compensation that are allocable to a particular employee remains in
the Company's sole discretion unless and until paid and may be modified at
the Company’s sole discretion, consistent with the law.
Our mission is
to welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance by always welcoming different
backgrounds, experiences, and perspectives.
IHG Hotels & Resorts gives
every member of the team the room they need to belong, grow and make
a difference in a collaborative environment. We know that to work well, we need
to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle,
and workplace. So, join us and you’ll become part of our ever-growing
global family.
At IHG Hotels & Resorts, we’ve made a promise. As one
of the world’s leading hotel groups, we’re here to deliver True Hospitality
for Good.
Making our guests and colleagues feel welcome, cared for, recognized
and respected – wherever they are in the world. Want to be part of
the journey?