Duty Manager - Holiday Inn Bangkok Silom
Negotiable
Location
Thailand, Bangkok
Job Description
Essential Duties and Responsibilities – (Key Activities of
the role)
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Reports directly
to and communicates with the Front Office Manager on all pertinent matters
affecting guest service and hotel operations.
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Provides
functional assistance and direction to all departments.
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Cooperates,
coordinates and communicates with other hotel departments as required.
• Reacts
to situations to ensure guests receive prompt attention and personal recognition
throughout the hotel
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Responds to guest
needs and resolves related problems
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Supervises
and directs Reception and Reservations personnel.
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Supports
and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs
and priority club guests receive special attention
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Inspects front
of house and back of house regularly for cleanliness.
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Assists Guest
Relations in greeting, rooming, and sending off VIP guests.
style="margin-bottom:0pt;margin-left:0.19in;margin-top:0pt"> • Monitors
appropriate standards of conduct, uniform, hygiene, and appearance of staff.
