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Join us as a Lobby Host
in Hotel Indigo Singapore Katong! You’ll
have ambition, talent and obviously, some key skills. Because, for this vital
role, we’re looking for someone who can:
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People: -
style="margin-left:0px">Inspire New Stories - We Celebrate each
individual’s personality, preferences, and perspectives – Including our team
members and our guests. This help us create a culture of conversation,
connection, and story sharing. Ensuring every service interaction helps uncover
the hidden histories and exciting details of the neighbourhood. -
style="margin-left:0px">Celebrate Individuality - We embrace
the uniqueness and diversity of all.
We work together as a team of individuals, looking after our guests
as individuals. We’re always ourselves, delivering a service that’s personal,
warm, and unscripted. We encourage guests to share their passions
and preferences – so we can shape their stay -
style="margin-left:0px">Discover Our Neighbourhood - We know
the way to the true soul of our neighborhood. We use our local knowledge
and relationships to ignite our guests’ curiosity. We inspire them to discover
new perspectives.
Creating memories that will last forever -
style="margin-left:0px">Interacts with guests and individuals outside the hotel
including, but not limited to, current and potential clients, owning company
representatives, suppliers, competitors and other members of the local
community
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Financial returns:
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Guest experience: -
style="margin-left:0px">Greets all guests at all times in a friendly and helpful
manner and attempts to learn and use guest’s name at every
opportunity -
Ensure that the Hotel
Indigo Brands Standards are practiced and delivered consistently, include Brand
Experience Evaluation, True Hospitality Service
-
style="margin-left:0px">Ensure the Neighbourhood story and Guest journey
is delivered to guests -
Registers
and rooms all arrivals according to established procedures
-
style="margin-left:0px">Performs check in, check out and room change procedures
and ensures all data are entered completely into the hotel systems in accordance
with reservation -
Responsible
and attends to guests’ requests of using the service of safety box at all
times
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Knowledgeable of all special
promotion procedures, for programs such as; Seasonal Packages, and also IHG One
Rewards loyalty program
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Attends
to guest’s complaints, inquiries and requests, refers problems to supervisor/
Neighbourhood Host if he/she is unable to assist
-
style="margin-left:0px">Is familiar with other properties within IHG so
that guest indicating any next destination on the registration card can
be “sold” an onward booking to another hotel within IHG Hotels Group
brands -
Does everything possible
to ensure that the guests depart the hotel with a positive impression of hotel
service
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Maintains comprehensive
knowledge of standard reservation procedures including correct forms to use, how
to read telex, e-mail, messages, and how to interpret availability sources
within the reservation systems
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When
on night shift, checks night report, prepare the morning report and prepare all
necessary forms for the guest arrival
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Responsible business:
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Maintains intimate knowledge of departmental
standards and procedures
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Keeps abreast
of all modifications to accounting policies and procedures
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style="margin-left:0px">Maintains exemplary department standards of behaviour
and appearance and attitude as expected in a IHG Brand -
style="margin-left:0px">Takes personal interest and pride to ensure front desk
work area is kept clean and in an orderly state at all times -
style="margin-left:0px">Endeavours to maintain the high standards of the hotel
with particular regard to the importance of IHG One Rewards member and other
VIP’s and with reference to hotel and to be a health or safety hazard
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Demonstrate Awareness of OH&S policies
and procedures and ensure all procedures are conducted safely and within
OH&S guidelines
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Be aware of duty
of care and adhere to occupational, health and safety legislation, policies
and procedure
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Be familiar with Brand
Safety Standards, first aid and fire and emergency procedures and operate
equipment safely and sensibly
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Initiate
action to correct a hazardous situation and notify supervisors of potential
dangers
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Log security incidents
and accidents in accordance with hotel requirements
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Qualifications and requirements
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GCE 'N/O' Levels or Vocational Certificate
in Hotel Administration, Hotel Management or equivalent, with 1 year’s
experience in guest / customer service, or an equivalent combination
of education and experience.
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style="margin-left:0px">Communication skills are utilized a significant amount
of time when interacting with others; demonstrated ability to interact
with customers, employees and third parties that reflects highly on the hotel,
the brand and the Company. -
Able to read
and write English.
-
Experience using
OPERA PMS
style="margin-left:0px">In return for your hard work, you can look forward to
a highly competitive salary and benefits package, including
style="margin-left:0px">What’s more, because your career will be as unique
as you are, we’ll give you all the tailored support you need to make a great
start, be involved and grow.
And because
the Hotel Indigo Singapore Katong brand belongs to the IHG®
family of brands, you’ll also benefit from all of the opportunities that come
from being part of a successful, global hospitality company with over 6888
hotels in over 100 countries around the world.
