Guest Experience Maker (Russian Speaking)-Six Senses The Palm Dubai

As GEM, I fully comprehend the vision of Six Senses to help people reconnect
with themselves, others and the world around them, plus our values of local
sensitivity and global sensibility, crafted experiences, emotional hospitality,
responsible and caring, fun and quirky and pioneering wellness. By embracing
the Six Senses vision and values, I will deliver an exceptional experience
for guests.  

In this role, I will behave in a professional manner
and set an example to all. I will abide by Six Senses principles, core values,
best practices, guidelines and objectives, while respecting other cultures
and nationalities and projecting a positive and proactive position to help build
and maintain a strong, loyal team.
My duties and responsibilities
will include:
•    Check guest profiles and guest history
prior to the guest arrival and be familiar with all
the information. 
•    Notify concerned departments
for guest arrival and ensure that they have the guests’ history and preferences
information before the arrival. 
•    Ensure
the room is prepared according to the guests’ preference and as per standards
including mini bar and wine cooler filled prior to arrival and all special
requests have been met. 
•    Prepare all arrival
amenities such as welcome letter, champagne, shoe bag, cold towels and welcome
drinks. 
•    Offer welcome drink and cold towel
on arrival. 
•    Check if the guest has any clothes
for laundering and understands clothing fabrics, care labels on garments
and cleaning instructions
for pressing. 
•    Collect any information about
special dietary requests, allergies or other safety conditions and coordinate
with chef to meet guests at meals. 
•    Ensure
to consolidate guest histories and preferences, and record into
the system. 
•    Recommend, plan, schedule and make
arrangement with guests for their preferred activities during
the stay. 
•    Check all information
on registration card and cross check with correspondence for accuracy and all
guest documents are filled, registered and confirmed by the resort
management. 
•    Meet with the guest at appropriate
times to communicate daily events, schedules
and requests. 
•    Coordinate guest requirements
with other departments and follow up to ensure all queries are handled
to maximum satisfaction. 
•    Understand how
to process payments via multiple sources and close accounts and convert money
accordingly through foreign currency
exchange. 
•    Knowledge of the room service menus
and to take all room service orders
and requests. 
•    Knowledge of different types
of treatments at Six Senses Spa and assist on making any
bookings. 
•    Knowledge of all Six Senses
properties to be able to arrange accommodation and make travel arrangements
to them when on request. 
•    Handle, follow ups
and report on guests’ comments
and feedback. 
•    Maintain a high standard
of personal appearance, grooming
and hygiene.
•    Knowledge of all safety, security
and emergency procedures related to my position in line with brand and statutory
requirements.
•    Ensure the privacy of guests, partners
and residential owners, I will apply an extra level of protection to any
sensitive personal data and use confidential information only to perform my
job.
•    Upsell all resort facilities
and activities.
•    Attend meetings and training
as required.
•    Knowledge and strict adherence to LQA
standards.

style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
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To
execute the position of Guest Experience Maker (GEM)-Russian Speaking, I
have the required qualifications, technical skills and experience in a similar
or greater role in luxury hotels with proven results. I possess a minimum
hospitality diploma/degree from a recognized hospitality school and more than
one year’s experience in a similar hotel operational role. 

I
have excellent command of written and spoken English and Russian languages,
with some knowledge of the local language and customs. 

The above
is intended to provide an overview of the role and responsibilities for a Guest
Experience Maker (GEM) at Six Senses The Palm, Dubai. It is not and does
not infer that the above is an inclusive and/or exhaustive list of the duties
and responsibilities inherent to the position.

Six Senses The Palm, Dubai
is an equal opportunity employer.

This policy applies to all terms and conditions
of employment.