Quality & Training Manager - Regent Santa Monica Beach

Negotiable

InterContinental Hotels Group PLC

Experience

3-5 years

Job Type

Full Time

Location

Peru, Ica

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Job Description

About
us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury
and lifestyle portfolio, presents a new era of indulgence offering 167 opulent
guest rooms and suites. Introduced at a generous 720 square feet, rooms feature
spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain
shower, double vanity and Perricone MD products, alongside thoughtful mementos
through distinct Regent hallmarks.

Poised along a coveted coastline overlooking
the Pacific Ocean, the resort celebrates the allure of unexpected harmony
through contrasts, delivering inspired stays with a seamless blend of timeless
elegance and modern luxury. Regent Santa Monica Beach is home to four dining
destinations, each offering unique epicurean discoveries. Orla and Orla Bar
by James Beard Award-winning chef Michael Mina brings the peerless charm
and boundless flavor of the Mediterranean to Southern California, while
the poolside Azure Bar presents elevated poolside dining and creative cocktails.
Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu
items and a curated selection of beloved coffee and tea beverages.

The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa,
outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness
Center. The opening of Regent Santa Monica Beach marks a historic return of
the brand to Los Angeles and represents the Americas flagship. For more
information visit RegentSantaMonicaBeach.com.

style="background-color: white; line-height: normal;">Job
Summary:

style="font-family: "Times New Roman", serif;">The Quality &
Training Manager will be responsible for creating and implementing training
and development programs for colleagues of an ultra-luxury resort. The ideal
candidate will identify areas where colleagues need to improve, oversees
training strategy, curriculum development, delivery methods, evaluation
to ensure measurable impact on individual, and organizational
performance.

A little bit about your
day:

Reporting to the Hotel Manager, every day is different,
but you’ll mostly:

style="line-height: normal;">Develop and implement Forbes knowledge
checks.

Conduct needs assessments to identify areas
where colleagues need to improve their skills, knowledge, and behavior
to deliver exceptional customer service compliant with Forbes Five-Star
standards.

Collaborate with department managers
to determine training needs and develop tailored training programs for each
department.

style="font-family: "Times New Roman", serif;">Design and deliver
training sessions, workshops, and other learning experiences that are engaging,
interactive, and aligned with the hotel's values and standards.

style="line-height: normal;">Develop and deliver new employee orientation programs
that ensure new hires are equipped with the necessary skills and knowledge
to succeed in their roles.

style="font-family: "Times New Roman", serif;">Develop and maintain
training materials, including manuals, job aids, and e-learning
courses.

Evaluate the effectiveness of training
programs by conducting post-training assessments and surveys.

style="line-height: normal;">Keep up to date with industry trends and incorporate
best practices into the resort's learning programs. style="line-height: normal;">Collaborate with People & Culture for Orientation
and onboarding agendas, guides and all other needs. style="line-height: normal;">Collaborate with department heads in recommending any
corrections needed to achieve our standards.

style="line-height: normal;">

style="font-family: "Times New Roman", serif;">What we need
from you:

style="line-height: normal;">Minimum 3 years’ experience in a learning and development
role, preferably in the hospitality industry or ultra-luxury
setting.

Bachelor's degree in HR, Education,
Hospitality, or a related field.

Experience developing and delivering training programs for diverse
employee groups.

style="font-family: "Times New Roman", serif;">Strong communication
and presentation skills.

style="font-family: "Times New Roman", serif;">Bilingual English &
Spanish.

Excellent organizational and project
management skills.

style="font-family: "Times New Roman", serif;">Proficiency
in Microsoft Office, and Canva.

Ability
to work collaboratively with cross-functional teams and build relationships
with stakeholders at all levels.

Strong
attention to detail and analytical skills.

Ability
to work in a fast-paced environment and manage multiple
priorities.

style="font-family: "Times New Roman", serif;">Flexibility to work
evenings, weekends, holidays, and when major city-wide events or pacing
require.

style="line-height: normal;">What you can expect
from us:

style="font-family: "Times New Roman", serif;">The annual pay
range for this role is $85,000.00 to $90,000.00.
This range is only applicable for jobs to be performed at Regent
Santa Monica Beach.

This position is eligible to participate in the Company’s Bonus
Plan.

We offer a comprehensive
package of benefits including paid time-off, wellness and sick time,
medical/dental/vision insurance, 401k plan, complimentary parking, employee
cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts
worldwide are available as well as access to a wide variety of discount programs
and the chance to work with a great team of people. Most importantly, we'll give
you the room to be yourself.

style="font-family: "Times New Roman", serif;">IHG is an equal
opportunity employer: Minorities / Females / Veterans / Disabled.