Rooms Division Intern | InterContinental Cascais-Estoril

As a Rooms Division Intern, you will be at the heart of
the hotel’s operations. This role is designed to provide a 360-degree view
of the Rooms Division, rotating through the Front Office
and Housekeeping departments. You will learn to deliver IHG’s
signature service while ensuring that every guest enjoys a seamless
and memorable stay.

Key Responsibilities:

1. Front Office
& Guest Services

• Assist with the guest check-in
  and check-out process using the hotel’s Property Management System (PMS).


• Provide a warm welcome to guests, managing inquiries and providing
  information about hotel facilities and local attractions.
• Handle guest
  requests and complaints with empathy, ensuring a swift and professional
  resolution.
• Support the Concierge and Guest Relations teams in creating
  personalized experiences for VIP guests and IHG One Rewards members.

2. Housekeeping & Heart of House

• Gain
  insight into the daily operations of the Housekeeping department, including room
  inspections and quality control.
• Coordinate with the maintenance team
  to ensure all guest rooms meet IHG’s high standards of cleanliness
  and functionality.
• Assist with inventory management and
  the distribution of linens and guest amenities.