Executive Office Intern | InterContinental Cascais-Estoril

The Executive Office Intern provides high-level
administrative and operational support to the General Manager and the Hotel
Leadership Team. This role is designed for a future leader who wants
to understand the complexities of hotel management, including financial
performance, guest satisfaction (HeartBeat), and stakeholder management.

Key Responsibilities:

1. Administrative Support to the General
Manager

• Manage the GM’s calendar, including scheduling
  high-priority meetings and coordinating travel arrangements.
• Prepare
  agendas, take minutes during HOD meetings, and follow up on action items.


• Draft professional correspondence in English to VIP guests, corporate
  offices, and hotel owners.

2. Guest Relations & VIP
Handling

• Monitor guest feedback through IHG’s "HeartBeat"
  system and assist the GM in drafting personalized responses to high-profile
  reviews.
• Coordinate the arrival of VIP guests, ensuring their
  preferences are met and personalized welcome amenities are arranged.


• Assist in conducting "Quality Walks" with the GM to ensure the property
  meets brand standards.

3. Strategic Projects &
Reporting

• Assist in compiling data for monthly
  and quarterly owner reports.
• Conduct market research on local
  competitors and industry trends to support the GM’s strategic decisions.


• Manage special "Ad-Hoc" projects, such as sustainability initiatives (IHG
  Green Engage) or community CSR programs.

4.

Inter-Departmental Liaison

• Act as a point of contact
  for department heads to ensure the smooth flow of information to the Executive
  Office.
• Assist in organizing management retreats, town hall meetings,
  and internal leadership events.