Front Office Intern | InterContinental Cascais-Estoril

As a Front Office Intern, you will be the primary ambassador
of the hotel. Your mission is to provide a seamless "Arrival and Departure"
experience while acting as the central hub for guest communication. You
will learn the operational standards of a global hospitality leader and master
the art of anticipating guest needs before they are even expressed.

Key
Responsibilities:

1. Guest Arrival & Departure

• Assist with the check-in and check-out process, ensuring all guest data
  is accurately captured in the Property Management System (PMS).
• Handle
  room assignments, issue key cards, and escort guests to their rooms while
  explaining hotel features.
• Process guest payments, currency exchanges,
  and final billing with high accuracy.
   

2.
Concierge & Guest Relations

• Act as a local expert,
  providing recommendations for dining, sightseeing, and transportation.


• Coordinate with the Bellman and Valet teams to ensure luggage and vehicles
  are handled efficiently.
• Manage guest requests (e.g., extra pillows,
  dinner reservations, wake-up calls) and follow up to ensure satisfaction.

3.

IHG One Rewards & Loyalty

• Recognize and welcome
  loyalty members, ensuring they receive their specific benefits (upgrades,
  welcome drinks, etc.).
• Actively promote the IHG One Rewards program
  to non-members to drive enrollment.

4. Problem
Resolution

• Listen to guest concerns with empathy and take
  immediate action to resolve issues.
• Maintain a "logbook" of guest
  preferences and feedback to help personalize future stays.
• Ensure
  a smooth hand-over between shifts, communicating all pending guest matters
  to the next team.