Guest Relation Manager

Are you passionate about creating
exceptional guest journeys and leading service excellence? We are looking for
a Guest Relations Manager who will champion personalized
service, manage guest feedback, and lead the Guest Relations team
to consistently exceed guest expectations.

A little taste of your
day-to-day:
Every day is different, but you’ll mostly be:

• Leading and managing Guest Relations operations to ensure outstanding guest
  experiences.
• Personally welcoming VIPs, repeat guests, and special
  attention guests.
• Handling guest feedback, complaints, and service
  recovery with professionalism and empathy.
• Monitoring guest
  satisfaction scores, reviews, and feedback platforms, and driving improvement
  actions.
• Coordinating closely with Front Office, Club Floor,
  Housekeeping, F&B, and other departments.
• Managing guest
  preferences, profiles, and loyalty recognition in the system.
• Coaching,
  mentoring, and developing the Guest Relations team.
• Preparing reports
  on guest feedback, trends, and service quality for management review.


• Ensuring compliance with brand standards, SOPs, and service excellence
  guidelines.
• Acting as a brand ambassador, representing the hotel
  with confidence and warmth.

What we need
from you:

• Proven experience as a Guest Relations
  Manager, Assistant Guest Relations Manager, or similar role, preferably
  in a 4- or 5-star hotel.
• Strong leadership, interpersonal,
  and problem-solving skills.
• Exceptional guest-handling and service
  recovery abilities.
• Excellent communication skills with fluency
  in English; Arabic and additional languages will be
  an advantage.
• High standards of grooming, professionalism,
  and attention to detail.
• Strong knowledge of guest satisfaction
  platforms and hotel PMS systems.
• Ability to work in a fast-paced,
  guest-focused environment.
• Flexibility to work shifts, weekends,
  and public holidays.
• Hospitality or hotel management qualifications
  will be an advantage.

At IHG®, we believe memorable stays
are built on meaningful connections. Join our Front Office leadership team
and help deliver True Hospitality by turning every guest
interaction into a positive, lasting impression.