Lead Banquet Houseperson- InterContinental Boston

JOB OVERVIEW
In addition to performing the duties of
a Banquet Houseperson this position has overall responsibility of prioritizing
the day's work for the banquet housemen team and overseeing accuracy of set-up
according to the Banquet event order in accordance to hotel standards, while
effectively apply critical thinking skills without management supervision when
needed. 

At InterContinental Hotels & Resorts® we want our
guests to feel special, cosmopolitan and In the Know which means we need
you to:
•    Be charming by being approachable, having
confidence and showing respect.
•    Stay in the moment
by understanding and anticipating guests’ needs, being attentive and taking
ownership
of getting things done.
•    Make
it memorable by being knowledgeable, sharing stories and showing your style
to create moments that make people feel special.

DUTIES
AND RESPONSIBILITIES
•    Set-up and/or
break-down tables, chairs, audio visual equipment and platforms/stages and other
equipment as specified by group requirements. Set-up table linens, skirting
and table top items (water pitchers, glasses, supplies,
etc.)
•    Clean, store, and secure in an organized
manner all tables, chairs, and audio visual equipment, platforms/stages
and other equipment used for banquet
functions.
•    Maintain cleanliness of banquet rooms,
banquet hallways, and storage and service
areas.
•    Inspect cleanliness and working condition
of all equipment to be set up in function area.  Report all damages
and maintenance issues to on duty
management.
•    Refresh room during breaks (replenish
supplies, water pitchers, etc.)
•    Retrieve clean linen
and skirting and stock in storage areas.
•    Pick-up
and deliver all boxes and materials (easels, blackboards, etc.)
for function.
•    Check setups
for accuracy
•    Ensure timeliness of room
setup
•    Prepare for flips/turns, act as a team leader
during refreshes, flips and turns
•    Monitor supplies
of key inventory such as linen and meeting materials, report shortages
to manager on duty
•    Prioritize the day's work for
the housemen team in accordance with business demands, delegate tasks to team
members when necessary to ensure tasks are completed
efficiently
•    Liaise between management and housemen
team to adjust for changes when made by
the client
•    Apply critical thinking skills to adjust
room setups, or make suggestions which improve client
satisfaction
•    Analyze diagrams and compare with BEO
setup requirements to check for discrepancies and plan ahead for the next set
and next shift
•    Check to ensure all equipment, linen
and supplies are stored in their proper locations at the end of each
shift
•    Pass along necessary information for the shift
change to management
•    Act as main point of contact
for management radio calls, delegate tasks
as needed
•    Work without management supervision when
needed
•    Additional point of contact for clients
and AV leaders when questions or concerns regarding setup
arise
•    Perform other duties
as assigned

QUALIFICATIONS AND REQUIREMENTS
The
individual must possess the following knowledge, skills and abilities and
be able to explain and demonstrate that he or she can perform the essential
functions of the job, with or without reasonable accommodation, using some other
combination of knowledge, skills,
and abilities:

•    Must be able to speak, read,
write and understand the primary language(s) used in
the workplace.
•    Must be able to read and write
to facilitate the communication process.
 
•    Requires good communication skills, both
verbal and written.
•    Apply critical thinking skills
when needed
•    Basic math is used frequently to ensure
the proper set up of tables, settings, chairs,
etc.
•    May be required to work nights, weekends,
and/or holidays.

This job requires ability to perform
the following:
•     Handling, carrying or lifting items
weighing up to 100 pounds (tables, chairs, trays, equipment,
etc.)
•     Moving about the function
areas
•     Bending, stooping, kneeling,
pushing

EDUCATION         
     
•    High school or equivalent
education required.

EXPERIENCE   
 
•    Prior hospitality supervisory experience
preferred.
•    Prior experience as Banquet Houseperson
required.

LICENSES &
CERTIFICATES
•    Not applicable.
Work Area:
 Banquet Rooms/Space

WHAT WE OFFER
Hourly Rate:
$32.20
The Union offers medical, dental, vision, life, and disability
insurance 
401(k) retirement plan 
Paid time off
and wellness
Complimentary employee meals
Global IHG hotel discounts
and access to exclusive perks 
A culture rooted in respect, creativity,
and professional growth 
 

Most importantly, we offer
the room to be yourself. At IHG, we value authenticity, celebrate diversity,
and encourage you to bring your full self to every shift. 
IHG is
an Equal Opportunity Employer. We are committed to fostering a workplace
that reflects the diversity of the world around us and where everyone has
a voice. All qualified applicants will receive consideration for employment
without regard to race, gender, religion, national origin, sexual orientation,
disability, or protected veteran status. 

Ready to Raise
the Bar?