Club Floor Agent

Are you polished, guest-focused,
and passionate about delivering personalized luxury service? We are looking
for a Club Floor Agent – European who will provide an elevated,
bespoke experience to our Club Floor guests, ensuring exclusivity, comfort,
and exceptional attention to detail at every touchpoint.

A little
taste of your day-to-day:
Every day is different, but you’ll mostly
be:

• Welcoming Club Floor guests and ensuring a seamless check-in
  and check-out experience.
• Providing personalized concierge-style
  services to Club Floor and lounge guests.
• Managing Club Lounge
  operations, including breakfast, evening cocktails, and refreshment
  services.
• Handling guest requests, preferences, and special
  arrangements with discretion and professionalism.
• Coordinating closely
  with Front Office, Housekeeping, F&B, and Concierge teams to exceed guest
  expectations.
• Ensuring Club Lounge standards of presentation,
  cleanliness, and service excellence are maintained at all times.


• Proactively resolving guest concerns and delivering effective service
  recovery.
• Maintaining accurate guest records, preferences, and service
  logs.
• Representing the hotel brand with poise, confidence,
  and professionalism.

What we need from you:

• European nationality is required for this role.


• Previous experience as a Club Floor Agent, Guest Relations Agent,
  or Front Office Executive, preferably in a luxury or 5-star hotel
  environment.
• Exceptional communication and interpersonal skills.


• Fluent in English; additional European languages will be
  a strong advantage.
• Strong guest engagement skills with a luxury
  service mindset.
• Well-groomed appearance and professional
  demeanor.
• Ability to multitask and work independently in a fast-paced
  environment.
• Flexibility to work shifts, weekends, and public
  holidays.

At IHG®, we believe luxury is defined by meaningful
connections and personalized service. Join our Front Office team and be part
of an environment where True Hospitality is elevated to
an exclusive, refined guest experience.