About Us:
Regent Santa Monica
Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio,
presents a new era of indulgence offering 167 opulent guest rooms and suites.
Introduced at a generous 720 square feet, rooms feature spa-like and luxurious
bathrooms complete with a soaking tub, walk-in rain shower, double vanity
and Perricone MD products, alongside thoughtful mementos through distinct Regent
hallmarks.
Poised along a coveted coastline overlooking
the Pacific Ocean, the resort celebrates the allure of unexpected harmony
through contrasts, delivering inspired stays with a seamless blend of timeless
elegance and modern luxury. Regent Santa Monica Beach is home to four dining
destinations, each offering unique epicurean discoveries. Orla and Orla Bar
by James Beard Award-winning chef Michael Mina brings the peerless charm
and boundless flavor of the Mediterranean to Southern California, while
the poolside Azure Bar presents elevated poolside dining and creative cocktails.
Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu
items and a curated selection of beloved coffee and tea beverages.
The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa,
outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness
Center. The opening of Regent Santa Monica Beach marks a historic return of
the brand to Los Angeles and represents the Americas flagship. For more
information visit
RegentSantaMonicaBeach.com.
Job
Summary:
As a Front Desk Agent, you will be
the ambassador of luxury, responsible for creating an unforgettable arrival
and departure experience for our guests. This pivotal role requires a perfect
blend of elegance, efficiency, and exceptional guest service
skills.
A little bit about your
day:
Reporting to the Director of Guest
Experience, every day is different, but you
will mostly:
- Promote Regent’s service philosophy
and style through our people attributes. - Maintain
impeccable personal grooming standards to uphold the professional and property
style of the resort. - Attend daily shift briefing at
the start of your shift. - Complete the front desk
checklist during your shift and notify the department manager of any
discrepancies or challenges. - Welcome guests
with sophistication, ensuring a seamless and memorable arrival
experience. - Closely adhere to guest arrival times, ensuring
the room is assigned, clean, and inspected for guest
arrival. - Pre-register arriving guests in the opera
system for remote registration and room escort. - Front
Desk Agent wears a radio and earpiece to efficiently receive communication about
guest arrivals. - Provide guest room escorts as assigned
and serve welcome offerings accordingly. - Register
unescorted arrivals, guests at the reception living room, and serve welcome
offerings. - Coordinate with other departments to ensure
a harmonious flow of communication to achieve guest
satisfaction. - Ensure personalized and anticipatory service
for all guests. Attentively carry out guest preferences by following internal
communication methods. - Respond to all guest text messages,
emails, and other forms of communication accurately and timely using proper
grammar. - Accurately update the Opera and KYC system
for arrivals, departures, preferences, profile notes, traces, and alerts
to ensure up-to-date guest information. - Enter all
guest requests and concerns in the KYC system and follow up
accordingly. - Inform the department manager of any
guest challenges and complaints. - Address guest inquiries,
requests, and concerns proactively and positively, exceeding their
expectations - Assist guests with information about local
attractions, dining options, and other inquiries. - Act
as a point of communication between guests and various resort
departments. - Answer phones, respond to emails, and address
guest inquiries promptly and professionally. - Maintain cash
bank, immediately reporting any overages
or shortages. - Ensure your house bank is always locked
and secure. - Ensure all cash handling procedures and credit
card transactions are accurately processed. - Ensure guest
billing is accurate upon departure and follow up on any discrepancies quickly
and discreetly. - Ensure guest departure is seamless and all
transportation arrangements are executed. - Perform other
duties as assigned to support the resort’s front office
operations.
What We need
from you:
- Previous experience in the front desk
or guest services, preferably in a luxury hotel
environment. - Impeccable grooming and professional
appearance. - Ability to handle intense situations
with grace. - Outstanding organizational abilities and skills
for taking initiative, problem-solving, multi-tasking,
and prioritizing. - Passionate about hospitality
and providing an outstanding guest experience! - Excellent
verbal and written communication skills. - Able to stand
for long periods and move about the property - Frequently
bending, stooping, and kneeling. - Flexible schedule, able
to work evenings, weekends, and holidays.
What
you can expect from us:
The hourly pay
range for this role is $28.16 to
$34.20.
This range is only applicable for jobs to be performed at Regent
Santa Monica Beach.
IHG is an equal
opportunity employer: Minorities / Females / Veterans / Disabled.
