Guest Experience Maker (GEM) - Senses Crans Montana

As Guest Experience Maker (GEM), I will fully comprehend the vision of Six
Senses to help people reconnect with themselves, others and the world around
them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky
and pioneering wellness.  

Sustainability, Wellness and Out of
the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and ensure full knowledge and active
participation of all our brand initiatives.

Duties
and Responsibilities  

As Guest Experience Maker (GEM),
I will assume full responsibility for the efficient operation in the following:
 

• Check guest profiles and guest history prior to the guest
  arrival and be familiar with all the information.  
• Notify
  concerned departments for guest arrival and ensure that they have the guests’
  history and preferences information before the arrival.
   
• Coordinate with departments for transfer related requests
  and assist guests with transfers to and from the hotel if required.
   
• Prepare all arrival amenities such as welcome letter, champagne,
  shoe bag, cold towels and welcome drinks.  
• Offer welcome drink
  and cold towel on arrival.  
• Escort guests accordingly throughout
  the resort.  
• Recommend, plan, schedule and make arrangement
  with guests for their preferred activities during the stay.
• Knowledge
  of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE
  and restaurant facilities.
• Ensure all equipment of the department
  is kept clean and in good working condition.  
• Upkeep Six Senses
  guidelines and standards of service and operation. My performance benchmarks
  are maintained and exceeded.  
• Strictly adhere to LQA standards
  and guest comments.
   

Qualifications

To execute
the position of Guest Experience Maker (GEM), I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:

• High school
  diploma or equivalent and at least 1 year experience in a similar hotel
  operational setting. Hospitality diploma/degree from a recognized hospitality
  school is preferred.
• Technical skills include MS Office – Word, Excel,
  PowerPoint and Outlook. I am also familiar with various hotel systems including
  POS, PMS and CRM platforms.
  
  I have excellent knowledge of guest related functions and guest service.
   
• Fluent in English & French

• EU
  passport or valid Swiss work authorization
  required 

The above is intended to provide
an overview of the role and responsibilities for a Guest Experience Maker (GEM)
at Six Senses Crans Montana It is not and does not infer that the above is
an inclusive and/or exhaustive list of the duties and responsibilities inherent
to the position.

Six Senses Crans Montana is an equal opportunity
employer. This policy applies to all terms and conditions
of employment.