Reservations Host (Russian Speaking)-Six Senses The Palm Dubai

Duties and Responsibilities 
As Reservation Host,
I will assume full responsibility for the efficient operation in
the following: 
•    Run daily reports for Reservation
department, operational departments, Sales & Marketing.  
•  
 Process new reservations, update and clean up reservations, process
advance deposits, answer reservations inbox emails within 24 hours, process
reports (No Shows, ORS Comments, Commission, etc.) and other reservation related
duties as assigned. 
•    Assist in all allocation
of rooms. 
•    Check and handle for special requests
and hard blocking rooms as needed.  
•    Contact guests
or travel agents to clarify any discrepancies in preferences or requests before
guests’ arrival. 
•    Track future room availabilities based
on reservations. 
•    Monitor and update internet
reservation system in coordinate with respected hosts.  
•  
 Assist in determine room rates based on the selling tactics of the resort.
 
•    Assist in the management of the guest history
and profile system. 
•    Ensure all reservations daily
are completed with all necessary guest information, profile information
and rate/market/source codes with accuracy and efficiency. 
•  
 Upkeep Six Senses guidelines and standards of service and operation. My
performance benchmarks are maintained and exceeded. 
•  
 Strictly adhere to LQA standards and guest comments.

Qualifications
To execute the position of Reservation
Host, I must have the required qualifications, technical skills and experience
in a similar role in luxury hotels with proven results and includes
the following:

High school diploma or equivalent and at least 1 years’
experience in a similar setting. Hospitality diploma/degree from a recognized
hospitality school is preferred.
 

Technical skills include MS
Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various
hotel systems including PMS, GDS and CRS platforms. I have knowledge
of hotel/resort and policies regarding reservations, discounts, MICE platforms
and detailed procedures in handling local and overseas room
bookings.
 

I have an excellent command of written and spoken
English, and I am able to live in a remote location for extended periods of time
and travel on single status.
 

The above is intended to provide
an overview of the role and responsibilities for a Reservation Host at Six
Senses, The Palm, Dubai.

It is not and does not infer that the above is an inclusive and/or exhaustive
list of the duties and responsibilities inherent to the position.

Six
Senses The Palm, Dubai is an equal opportunity employer. This policy applies
to all terms and conditions of employment.