With panoramic views of the Gulf of Thailand, Holiday Inn Resort Vana
Nava Hua Hin is the first Holiday Inn water park resort in Asia, located
in the popular seaside getaway of Hua Hin, Thailand.
At
Holiday Inn® our job is to bring the joy of travel to everyone.
That’s where you come in. When
you’re part of the Holiday Inn Hotels & Resorts brand
you’re more than just a job title.
We
love the individual talents, interests and dreams that make you who
you are. And because your career will be as unique as you
are, we’ll give you all the tailored support you need to make
a great start, be involved and grow.
We look for people
who are friendly, welcoming and full of life; people who are always finding ways
to make every guest’s experience an enjoyable
one. So whoever you are, whatever you love doing, bring your
passion to Holiday Inn and IHG and we’ll make sure
you’ll have room to be yourself.
What’s
the job? Sales and Marketing related duties and responsibilities
for Holiday Inn Vana Nava Hua Hin under the general guidance and supervision
of Director of Sales & Marketing, and within the limits of established
Corporate/Sales policies and procedures, oversees and directs all aspects
of Sales activities related to FIT, Corporate as well as Government
and Embassies. Responsibilities include overseeing the planning and development
of sales strategies. Oversee and assist with the development and implementation
of sales plan. Support the management of the sales team and reporting
on effectiveness of the plan. Promotes the desired work culture around
the Winning Ways of the IHG Hotels Group.
Your Day
to Day
- Monitors competitors activities
and assist gathering in market intelligence - Refers
sales leads to appropriate personnel within IHG - Sells
to new, existing and prospective customers considering goals set forth in
the sales strategy, negotiating optimum rates for the benefit of
the business - Services existing business through management
of account bases - Sell all facets of the member
hotels - Manages key accounts in line with budget
expectations - Oversees the selling and servicing of leisure
group business and FIT - Manage all contact points preferred
hotel program for companies in their portfolio - Develop
and maintain a regular pattern of sales calls, meeting with principals of target
market - Provides direction on, and conducts market
research and analysis on their respective market. - Develops
and maintains contact with business generators, travel agents, tour operators,
airlines, and other producers closely allied to Hotel business
- Builds profile of local and overseas market place through attendance
at various events and local market place - Evaluation
of joint marketing opportunities & partnerships with key
clients. - Plan and conduct familiarization tours and site
inspections - Plans and executes sales trips to markets
managed. - Attends major travel functions to promote sales
for the hotel as required - Travel when required to promote
the hotel and develop potential business - Maintain regular
contact with the IHG hotels in your region and the regional reservation
office - Monitors existing business and inputs into sales
strategy meetings to maximize business - Grows
existing business and establishes and pursues leads which will develop
business - Interfaces with operations on a timely
basis. - Assesses sales and marketing data.
- Assists with the preparation of tactical offers.
- Assists in the evaluation of sales and marketing
activities. - Analyses sales mix and likely impact on hotel
goals. - Implement direction from Director of Sales &
Marketing. - Input and participant in the forecasting
and delivery of managed market segments. - Collateral input
and placement. - Meets and entertains decision makers
(product managers/contracting managers that come to Thailand
for inspection/negotiations) from major producers/organizers of big events
staying in the hotel to ensure customer satisfaction
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Human Resource
Responsibilities
style="margin-left:0in">Working with Director of Sales &
Marketing to ensure the departmental performance of staff is productive.
Duties include: - Assists in maintaining a comprehensive,
current and guest focused set of departmental standards and procedures
and oversees their implementation - Supports training need
new Sales staff. - Coaches, counsel’s new associates in
on boarding process. - Regularly communicates with staff
and maintains good relations
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Financial
Responsibilities
style="margin-left:0in">Works with Director of Sales & Marketing
in the preparation and management of the department’s budget. Duties
include: - Monitor their own revenue targets
monthly - Participates in the preparation and planning
of the of the departmental annual budget and goals
- Provides input to the annual budget and sales and marketing
plan.
Drive For Results
- Compete against a standard of excellence by setting high
performance standards and pursuing aggressive goals
- Strive for constant improvements and takes responsibility
for achieving business results and persevere despite obstacles
Understanding the Business
- Demonstrate an interest in and an understanding of issues relevant
to your department and hotel and keep your knowledge up to date, including
legislative information - Adheres to Intercontinental Hotels
Group Corporate Code of Conduct, Employee Handbook and Hotel
policies - Demonstrates an understanding of competitors’
major strengths and weaknesses - Establishes and interprets
key performance indicators to manage the business, consistently takes into
accounts financial implications of business decisions
and recommendations - Has a broad knowledge of how
the business is run, focuses on the major factors necessary to ensure that
the business is successful and profitable
Problem Solving and Decision Making
- Diagnose problems and thoroughly analyze information to guide decision
making - Evaluate and assimilate critical information
when reaching conclusions and make logical, competent decisions
Customer Focus
- Build
and maintain positive relationships with all internal customers and guests
in order to exceed their needs. - Take action to address
these needs in order to exceed their expectations - Create
a positive hotel image in every interaction with internal and external
customers - Adhere to hotel brand standards
- Maintain a high level of product and service knowledge in order
to explain and sell services and facilities to guests
- Assist guests and escort them to locations within the hotel at their
request - Maintain knowledge of special programs and events
in the hotel in order to recognize and respond to guests needs
- Maintain current Hotel information to be able to provide information
to guests - Implements procedures which enhance the guest
experience
Innovation
- Generate new ideas and encourage creativity from your
staff - Recognize the need for new and modified
approaches -
Teamwork
- Demonstrate
co-operation and trust with colleagues, supervisors, teams and across
departments to deliver positive results - Actively
participate in wider hotel meetings - Interact
with department and hotel staff in a professional and positive manner to foster
good rapport, promote team spirit and ensure effective two way
communication
Adaptability
- Be comfortable
and effective in an environment of ambiguity or change - Be
receptive to new ideas and respond to workplace changes in a flexible
and optimistic manner - Complete tasks as directed
by Management
Impact
and Influence
- Promote your ideas
persuasively, and shape the opinion of subordinates and overcome
resistance - Build consensus for action and negotiate
mutually beneficial solutions to problems - Establish
influential contacts with suppliers
Leading
and Developing People
- Inspire others to excel
by clearly communicating business values and direction, recognizing good
performance and providing managerial support - Develop
potential of others through coaching and development opportunities to build
organization capability for the future.
Cultural Awareness
- Understands and takes into account the global nature of the business;
works effectively with colleagues from different view points, cultures
and countries - What we need from you
Required Skills –
- Demonstrated ability to interact with customers, employees and third
parties that reflects highly on the hotel, the brand and
the Company. - Problem solving, reasoning, motivating,
organizational and training abilities. - Proficient in
the use of Microsoft Office - Good writing
skills
Qualifications –
- Bachelor’s degree or Diploma in Sales & Marketing, Hotel
Management, Business Administration, or related field
preferred.
Experience
–
- 2 years related experience or an equivalent
combination of education and experience
