Guest Experience Maker (GEM) - Six Senses The Palm Dubai

As Guest Experience Maker (GEM), I will assume full responsibility for
the efficient operation in the following:  

Review daily arrivals
and departures to ensure proper handling of Special Guests, VIP Guests
and Groups.  

Ensure rooms are checked prior to guest’s check-in
to ensure they are clean, properly equipped and in a high standard
of maintenance.  

Handle guest feedbacks, inquiries, and comments.
Log them and initiate appropriate action and follow up.  

Ensure all
equipment of the department is kept clean and in good working
condition.

Upkeep Six Senses guidelines and standards of service
and operation. My performance benchmarks are maintained and exceeded.
 

Strictly adhere to LQA standards and guest comments.
 

Qualifications

To execute
the position of GEM, I must have the required qualifications, technical skills
and experience in a similar role in luxury hotels with proven results
and includes the following:

Diploma or equivalent and at least 2 years’
experience within a luxury hotel operational setting. Hospitality diploma/degree
from a recognized hospitality school is preferred.

Technical skills
include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar
with various hotel systems including POS, PMS and CRM platforms.

I have knowledge of hotel/resort and policies regarding reservations, discounts
and detailed procedures in handling local and overseas room
bookings.

Fluent in English; I understand that additional languages
are preferred.  

The above is intended to provide an overview of
the role and responsibilities for a GEM at Six Senses The Palm Dubai It is
not and does not infer that the above is an inclusive and/or exhaustive list
of the duties and responsibilities inherent to the position.

Six Senses
The Palm Dubai is an equal opportunity employer. This policy applies to all
terms and conditions of employment.