Concierge | Full Time

Your day to day
• Warmly welcome guests
and escort or guide them to Reception as appropriate.
• Assist with guest
luggage handling, delivery, and secure storage.
• Organise and deliver
special guest amenities, including welcome setups and personalised
requests.
• Oversee driveway traffic and coordinate deliveries at
the loading dock efficiently.
• Manage guest bookings for Concierge Services
accurately and promptly.
• Ensure consistently high standards of customer
service across Reception and Lobby areas.
• Record, manage, and resolve
guest complaints in a professional and timely manner.
• Maintain
comprehensive knowledge of hotel facilities and services, proactively
identifying opportunities to enhance guest engagement and up-selling.
• Keep
abreast of daily events, functions, and VIP/group arrivals, while providing
personalised guidance and recommendations on local attractions and experiences
to enhance the guest stay.
• Respond promptly and effectively to guest
enquiries, issues, and requests.
• Manage Adelaidean Resident apartment
services and monthly billing with accuracy and professionalism.
• Support
Front Office operations and checklists as required.
• Promptly report any
accidents, incidents, or hazards to the Manager or OH&S
representative.
• Perform other duties as required to ensure smooth
departmental operation.

What we need
from you
• Previous hotel experience is advantageous
•
Positive attitude, strong willingness to learn
• Strong communication skills
to interact professionally with guests, colleagues, and partners.
•
Proficient in Microsoft Office and Front Office systems, including Opera.
•
Strong problem-solving, organisational, motivational, and training
abilities.
• Physically fit to meet the demands of the role.
o Frequent
walking, standing, bending, squatting, kneeling, and stooping.
o Regular
lifting/carrying of loads up to 25kg; occasional pushing/pulling of heavier
loads (trolleys over 50kg).
o Extended work at computer screens.