Our guests’ memorable experiences have to start somewhere. So why not
with you? We’re looking for a new Front Office Manager to take ownership
of delivering exceptional first impressions – managing everything
from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Managing and coaching your front office team to deliver memorable guest
experiences and the warmest of welcomes
● Engaging with guests
to build personal relationships and remedy any complaints
●
Conducting regular front office inspections to ensure we’re making the right
first impression
● Helping to prepare budgets and finding new
ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during
an emergency or crisis
● Reporting into the Director of Rooms
you’ll manage a team of front desk employees across several specialisms.
What We need from you:
● Bachelor’s degree / higher education qualification / equivalent
in Hotel Management/ Business Administration
● 3 years of Front
Office/Guest Service experience including management experience
●
Must speak fluent English
● Japanese language proficiency
at N2 level or higher is required.
● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
Our mission is
to welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room
they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing
framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us
and you’ll become part of our ever-growing global family.
