Asst. Manager Concierge & Transportation

Lead the Concierge and Transportation teams to deliver
world-class service consistent with IHG’s “True Hospitality” philosophy.

Manage guest inquiries, special requests, and VIP arrivals/departures
efficiently and courteously.

Coordinate personalized services including
city tours, limousine transfers, restaurant bookings, and travel
arrangements.

Anticipate guest needs and proactively provide solutions
to enhance satisfaction and loyalty.

Ensure consistent communication
with Front Desk, Housekeeping, and Security for smooth guest movement
and luggage handling.

Oversee
daily operations of Concierge Desk, Bell Desk, and Transportation services.

Ensure proper scheduling and deployment of staff and vehicles based
on business volume.

Maintain accurate records of vehicle usage, fuel
consumption, maintenance, and driver logbooks.

Coordinate airport
pick-up/drop-off services and manage all hotel vehicle movements.

Monitor
the condition, cleanliness, and readiness of all hotel vehicles at all
times.

Supervise, train,
and motivate team members to deliver courteous and efficient service.

Conduct regular briefings, grooming checks, and performance evaluations.

Identify training needs and support development programs to build skills
and knowledge within the team.

Foster a positive, guest-focused culture
and promote teamwork across departments.

Maintain updated SOPs for Concierge and Transportation
services.

Ensure compliance with all local transport regulations
and hotel safety policies.

Manage departmental budgets, cost control,
and revenue opportunities such as limousine service upselling.

Monitor
and report on guest feedback, operational performance, and service recovery
cases.

Liaise
with travel agents, airlines, and local service providers for seamless guest
experiences.

Work closely with Sales & Marketing for VIP and group
movements.

Collaborate with Security on access control, parking
management, and safety protocols.

Bachelor’s Degree or Diploma in Hospitality Management
or related field.

Minimum 3–5 years of relevant experience in a 5-star
international hotel, including at least 1 year in a supervisory or assistant
managerial role in Concierge or Transportation.

Strong knowledge of local
attractions, travel routes, and Dhaka city geography.

Excellent
communication skills in English and Bengali; additional languages are
a plus.

Proficiency in MS Office and hotel PMS systems (Opera
preferred).

Valid driver’s license and sound knowledge of vehicle
operations and maintenance.

Guest-centric mindset with strong problem-solving skills.

Leadership
and team-building capability.

High attention to detail and organizational
skills.

Ability to handle pressure and manage multiple priorities.

Professional appearance and demeanor reflecting IHG brand standards.