About us:
As the world's
largest family of luxury hotels, we all take great pride in being genuine
ambassadors of the InterContinental® brand. Shaped by decades of international
know-how and local insights, our passion for luxury travel spans cultures
and customs. Inspiring us to create warm and sophisticated experiences for
those seeking a richer perspective on
the world.
At InterContinental Hotels &
Resorts® we want our guests to feel special, cosmopolitan and In the Know
which means we need you to:
- Be charming by
being approachable, having confidence and showing
respect. - Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking ownership of getting
things done. - Make it memorable by being knowledgeable,
sharing stories and showing your style to create moments that make people feel
special.
A Shining Star Among Downtown Miami Hotels,
the InterContinental Miami features the city's premier accommodations,
convention, and meeting facilities. Overlooking sparkling Biscayne Bay,
we provide a secure, inviting environment in a well-established area of
the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP
WORKPLACES of South Florida by the Sun Sentinel for the eight
year.
Your day
to day:
As a Loss Prevention
Officer, you will perform hotel security duties and procedures
to ensure the safety and security of guests, employees and the property as well
as the property’s assets.
DUTIES
AND RESPONSIBILITIES:
- Perform daily
inspection and ensure compliance of hotel security and safety requirements
and procedures in order to protect hotel property, employees and guests against
theft, crime, threats and safety hazards. This may include and is
not limited to: - Investigate loss and safety incidents
involving guests, employees and/or hotel loss and safety exposure and comply
with state and government regulations and hotel procedures to prevent/minimize
the loss from theft and other safety risk or litigation against the hotel.
Such investigations may include theft or lost items, noise complaints, assault
complaints, food poisoning complaints, intoxication incidents, other guest
complaints and safety hazard accidents and incidents. May have
to administer CPR on guest or staff member in accordance to guidelines
and communicate specified information to EMS/medical personnel
as required. Complete documented reports in accordance to Company
and hotel polices and procedures. - Assist
in training/educating employees on current safety and security issues to ensure
compliance with all Company loss control policies and current security,
and safety regulations. Inform management of hazardous situations,
emergencies or threats to the security of guests, employees or hotel
assets. Schedule preventative maintenance and repairs to security
equipment or hotel property as needed and ensure that equipment is prepared
and operational for the following day’s work. - Record
necessary and pertinent incident reports or information to police and fire
agencies involving investigations and to Corporate Legal department, Corporate
Claims Management department, insurance agencies and outside attorneys to assist
in case evaluation, settlement or defense involving lawsuits against
the Company. - Respond in a courteous and prompt manner
to all guest related incidents, questions, complaints and/or requests to ensure
strong guest satisfaction. - Promote teamwork
and quality service through daily communication and coordination with other
departments. Key departmental contacts include all hotel staff, Corporate
Hotel Management Group and Corporate Risk Management and Legal
department. - Perform other duties as assigned; such as
may handle deliveries received during non-business
hours. - patrolling and inspecting with specified equipment
the assigned areas to include all public areas of the property including meeting
rooms, entrances and outside building and grounds; monitoring surveillance
cameras and checking areas for unauthorized persons or vehicles and coordinating
towing of vehicles, unlocked doors and fire and safety hazards and document all
actions - maintaining the Security procedures
and audit/department logs that may include lost and found, storing guests’
valuables, key control, emergency procedures, health and safety hazard
procedures for all employees and guests - ensuring all guest
room doors are secured and assist guest with room access and moving/removing
guest possessions or inventory if required - escorting staff
and guest to car if requested - inspecting purses, packages
or bags of employees if designated by management and employees work
identification and accuracy of employee time cards as they arrive/leave
the property
What we need
from you:
Qualifications
and Requirements:
High school diploma
or equivalent, plus one year of security and safety experience, or equivalent
combination of education and experience. Must speak fluent English.
Other languages preferred
This job requires ability
to perform the following:
- Carrying, lifting, pushing
and/or pulling items weighing up to 50-100
pounds - Frequently standing up and moving about
the facility - Frequently handling objects and equipment
to secure the facility - Frequently bending, stooping,
and kneeling
Other:
- Communication
skills are utilized a significant amount of time when interacting with
the guests and employees. - Certification in safety
and training and/or licensed as a Security Officer or Law Enforcement Officer
may be required. Certified CPR, First Aid instructor
and training in law enforcement techniques may be required or highly
desired. - Working knowledge of local laws,
investigation methods, OSHA requirements and fire codes and life safety
codes. - Problem solving, reasoning, motivating,
organizational and training abilities are used when an emergency situation
occurs. - Reading and writing abilities are utilized in order
to document or record all tasks completed, to order supplies, to receive their
instructions for the day and/or to read safety and security
procedures. - Mathematical skills, including basic
math, are used occasionally.
May be required to work
nights, weekends, and/or holidays.
What
we offer:
The hourly pay rate for this role
is $19.50 - $20.00
We offer a comprehensive package
of benefits including paid time off, medical/dental/vision insurance, 401(k),
and many other benefits to eligible employees. Additionally, hotel
discounts worldwide are available as well as access to a wide variety
of discount programs and the chance to work with a great team of people. Most
importantly, we'll give you the room to be yourself.
IHG
is an equal opportunity employer: Minorities/ Females/ Veterans/
Disabled.
