Spa Therapist - Six Senses Southern Dunes

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Malawi, Southern

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Job Description

style="margin-left:0px">In this role, I will behave in a professional
manner and set an example to all. I will abide by Six Senses principles, core
values, best practices, guidelines and objectives, while respecting other
cultures and nationalities and projecting a positive and proactive position
to help build and maintain a strong, loyal team.

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My duties
and responsibilities will include:

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Greet guests
on arrival and conduct check-in and registration procedures in an efficient
and friendly manner, using guest names whenever possible.

style="margin-left:0px">Perform spa menu treatments as per Six Senses Spas
standards.

style="margin-left:0px">Recommend treatment and products based
on lifestyle consultation form and after asking the assessment questions
to guest.

style="margin-left:0px">Adapt to specific guest needs following LQA
and our protocols

Make sure treatment rooms have enough supplies
at all times as per standards.

Request and log stock of supplies
necessary for the treatment rooms.

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Set up
the treatment rooms as per standards.

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Serve
the welcome drink or other menu offerings to the guests when required.

style="margin-left:0px">Maintain cleanliness and hygiene of the Spa
and treatment rooms.

Maintain the equipment I use
in safe conditions.

Handle guest complaints
and record all guest comments.

Log all product recommendations
to guests.

style="margin-left:0px">Fill in documents / controls / reports for duty
(stocks, daily logbook if any, lost & found, guest comments).

style="margin-left:0px">Achieve individual and group targets in sales
as required, as well as promoting the upselling of spa treatments, products,
packages, special promotions and Visiting Experts Calendar.

style="margin-left:0px">Carry out when required stock count, both retail
and professional stock.

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style="margin-left:0px">Monitor usage of products.

style="margin-left:0px">Maintain a high standard of personal appearance,
grooming and hygiene.

Knowledge of all safety, security
and emergency procedures related to my position in line with brand and statutory
requirements.

style="margin-left:0px">Ensure the privacy of guests, partners
and residential owners, I will apply an extra level of protection to any
sensitive personal data and use confidential information only to perform my
job.

style="margin-left:0px">Maintain efficient administration within
the department preparing and submitting operational reports.

style="margin-left:0px">Ensure all equipment of the department is kept
clean and in good working condition.

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Upsell all
property facilities and activities.

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Attend
meetings and training as required.

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Knowledge
and strict adherence to LQA standards.

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Perform any
additional tasks given to me by supervisor/management.