Instant Service Agent - Holiday Inn & Staybridge Suites Dubai Business Bay

INSTANT SERVICE AGENT

ABOUT US

Travel is a journey.
At Holiday Inn & Staybridge Suites, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether
traveling on business or for fun, enjoying a quick night, or relaxing for
the week. We thrive on making our guests' stays brighter, helping them create
memories that will last a lifetime. Irresistible smiles are our specialty. 
We should know, we’ve been on our journey since 1952. So, if you can help
us spread the joy of travel to all, we’d love to give you a warm welcome to
the Holiday Inn® family.

The Holiday Inn & Staybridge
Suites Dubai Business Bay, a cluster of hotels, is looking for
an experienced Instant Service Agent to join our
extraordinary team!

Conveniently located in the heart
of Dubai’s Business Bay area, home of the Burj Khalifa!

Minutes away from The Dubai Mall, renowned Jumeirah Beach, and with convenient
access to all of Dubai’s world leading tourist attractions. The Holiday Inn
& Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well
as 120 one- and two-bedroom apartments, convenient F&B offerings &
meeting and events facilities.

YOUR DAY
TO DAY

• Provide prompt, courteous,
  and efficient service to all guests to achieve a high level of customer
  satisfaction through personalized service as per Brand Standards.


• Demonstrate a complete understanding of the hotel policies,
  procedures, and service standards, have full knowledge of the hotel facilities,
  happenings, local conditions, and current events.
• Rotate
  in 3 shifts (morning/afternoon/night).
• Handle incoming
  calls and handle wakeup calls
• Work closely with your team
  members, Supervisors, Managers, and also colleagues of other departments in
  a friendly manner, assuring mutual respect and encouraging each other to create
  Great Hotels Guests Love.
• Maintain the privacy of all
  guests by ensuring that no details are disclosed.
• Take
  ownership of guest requests and notify them of any delays in performing work
  orders in the accepted standard time, and call them back to ensure their
  satisfaction.
• Complete additional tasks assigned by your
  supervisor or Manager.
• Promptly handle all emergency calls
  efficiently.
• Use Messagebox to log all requests
  and issues
• Promptly check all e-mails and act
  accordingly. 
• Attend shift briefings, read handovers,
  and participate in departmental meetings/gatherings. 


• Be fully knowledgeable of the operating systems such as Alcatel,
  Opera, Messagebox, Microsoft and etc., to perform the tasks/operations
  promptly. 

WHAT WE NEED
FROM YOU

• Minimum two years’ experience in
  the same role in a 4-star hotel, call center, or any customer service-related
  job.
• Intermediate knowledge of Microsoft Office
  and Microsoft Outlook.
• Excellent written and verbal
  English communication skills and knowledge of an additional language are
  an advantage.
• Previous experience in Opera system is
  an advantage.
• Ability to work independently and within
  a team environment.
• Able to manage multiple
  tasks.
• Eager to learn, stay motivated &
  progress.
• Enthusiastic, courteous & helpful
  to colleagues & customers.
• Customer service
  oriented.
• Outgoing, friendly, warm
  personality.

WHAT
WE OFFER

We'll reward all your hard work with
a competitive salary and benefits.

Join us and you’ll become
part of the global IHG family – and like all families, all our individual team
members share some winning characteristics. As a team, we work better together –
we trust and support each other, we do the right thing and we welcome different
perspectives. You need to show us you care: that you notice the little things
that make a difference to guests as well as always looking for ways to improve -
visit www.careers.ihg.com to find out more about us.

Go on -
show us how your passion and personality are the perfect fit to deliver
memorable experiences to our guests.