Residences Concierge (Arabic/Russian Language Required) - Six Senses The Palm Dubai

• Interact with the residents and hosts
  professionally, courteously, and positively and proactively seek
  feedback. 
• Responsible for exceptional residents’
  experiences from pre-move-in, move-in, and move-out. 


• Conduct pre-arrival calls to arriving Residents, make pre-arrival
  arrangements, grocery orders, and amenity orders, and handle any other member
  arrival requests.
• Welcome and acknowledge every Resident
  with a smile, eye contact, and a friendly verbal greeting, using the resident’s
  name when possible.
• Respond to and coordinate Residents’
  requests for special arrangements or services (e.g., babysitting, business
  centre services, dry cleaning, financial services, flowers, interpretation
  services, mailing, notary, repairs, religious services, reservations, spa
  services, entertainment/sporting events, shopping, and any other relevant
  requests) by planning with approved specialized third-party vendors according
  to Six Senses guidelines.
• Maintain a high standard
  of personal appearance, grooming, and hygiene.
• Have
  knowledge of all safety, security, and emergency procedures related to
  the position in line with brand and statutory requirements.


• Ensure the privacy of residents, partners, and guests by applying
  an extra level of protection to any sensitive personal data and using
  confidential information only to perform the job.
• Have
  knowledge and strict adherence to LQA standards.
• Be
  knowledgeable of all in-house and arriving Residents. 


• Maintain up-to-date Residents profiles in the Property Management
  System.

Qualifications 

To execute
the position of Concierge, I must have the required qualifications, technical
skills, and experience in a similar role in luxury hotels or branded residences
with proven results and includes the following:

• Hospitality diploma/degree and experience in a similar role at luxury
  hotel or branded residences. 
• Fluent in English;
  proficiency in Arabic and Russian is considered an asset.


• Technical skills include Advanced MS Office – Word, Excel, PowerPoint,
  and Outlook. I am also familiar with various hotel systems including PMS,
  and Residential Portal. 

The above is intended
to provide an overview of the role and responsibilities for a Residences
Concierge at Six Senses Dubai It is not and does not infer that the above is
an inclusive and/or exhaustive list of the duties and responsibilities inherent
to the position.

Six Senses Dubai is an equal opportunity
employer. This policy applies to all terms and conditions
of employment.