Receptionist Local (Chinese Speaker) - Crowne Plaza Madinah

About us: - 

At Crowne
Plaza®, we want our guests to feel able to do their best, achieve their goals
and be recognized for their success. We’re Making Business Travel Work
by Bringing Humanity to Business Travel. We challenge the old world of business
that’s overly formal, rigid and where guests feel like a room number not
a person. We embrace the new world of business with caring and flexibility –
through hotel colleagues who Dare to Connect! 

Dare
to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows
we’re thinking and acting differently.

We’re connecting with guests – and each other – in a more personal way. We’re
showing our personalities (and sharing a little of ourselves) and learning more
about the other person… as a person, not as a room number or a co-worker. When
we Dare to Connect, it means we: 

Dare to Make
the First Move… we are proactive and positive… we are the first to greet and say
hello, and the first to take action and help our guests. 

Adapt to the Moment… we might not be mind readers, but we can read our
guest’s moods and needs and then change our pace, tone and take action so we
can help a guest when they need it. 

Relate to Business
Needs… we know that Modern Business Travelers need to be productive, so we make
sure we prioritize the right things that help our guests do what’s
important. 

Enable Quality Downtime… we know our guests
want more from their trip than just business, so we make an effort to get
to know them and give them recommendations that help them make the most out
of their free time.

YOUR DAY TO DAY:
-

• Be fluent in Chinese language
• Be
  the warm welcome that kicks off a memorable guest experience 


• Acknowledge IHG One Rewards members and returning guests, in person
  or on the phone 
• Take and manage guest bookings,
  up-selling opportunities and telling them about ways to improve their
  stay 
• Handle cash and credit
  transactions 
• Start every stay right by swiftly
  checking guests in and out - take IDs, hand out room keys, and control
  and release safety deposit boxes 
• Stay one step ahead
  of guests’ needs – record and act on their preferences, and handle their
  messages, requests, questions and concerns
• Be a trusted
  contact for all guests. Help them with anything from bill issues to local
  knowledge, and loop in management when necessary 


• Stay safe all the time. Following our safety procedures, you’ll report
  all incidents and wear any protective gear needed 


• Take pride in your appearance and place as a brand
  ambassador 
• Always know what events and activities
  are on the day’s schedule 
• Jump into other ad-hoc
  duties when your colleagues need your help
• Flexibility -
  night, weekend and holiday shifts are all part of the job 


• You’ll have a high school diploma or qualification.
  
  A college or university degree would be a bonus, but
  not essential 
• Experience - ideally you’ll
  have spent at least one year in a front desk or guest service
  position 
• Strength - sometimes you’ll need to lift,
  push and pull big objects up to 50lbs (23 kg). This can involve bending
  and kneeling

What WE NEED
FROM YOU:-

• Communication skills - guests
  will need to come to you with concerns as well as compliments, so you’ll be easy
  to talk to 
• Your problem-solving skills will turn
  issues into opportunities, so every guest leaves with great
  memories 
• Fluency in the local language - extra
  language skills would be great, but not essential 


• Literate and tech-savvy - you’ll need a good grasp of reading,
  writing, basic math's and computers

How do
I deliver this?

We genuinely care about people,
and we show this through living out our promise of True Hospitality each
and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way,
and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference,
and building genuine connections with guests 

True
Confidence: having the knowledge and skills to perform your role, and giving
guests the confidence that they can trust you, to help and support them during
their stay

True Listening: focusing on what your guest
is saying, picking up on body language that is often overlooked,
and understanding what the guest wants and needs

True
Responsiveness: is about providing guests with what they need, and doing so in
a timely and caring manner

There’s so much more to the job
than we can capture here. It’s simply about creating great experiences, doing
the right thing and understanding people.

What
we offer:- 

Join us and you’ll become part
of the global IHG family – and like all families, all our individual team
members share some winning characteristics. As a team, we work better together –
we trust and support each other, we do the right thing and we welcome different
perspectives. You need to show us you care: that you notice the little things
that make a difference to guests as well as always looking for ways to improve -
visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity
employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to an individual's, race, color, ethnicity,
national origin, religion, sex, sexual orientation, gender identity
or expression, age, disability, marital or familial status, veteran status
or any other characteristic protected by law