Hotel Concierge/Supervisor | InterContinental Sydney Coogee Beach

If you’d like to embrace a world of opportunities, we’d like to welcome
you to the world’s most international luxury hotel brand.

Set to open
following a multi-million-dollar transformation, on the shores of sparkling
Coogee Beach, the hotel will redefine coastal luxury when it debuts in late
2025. Perfectly positioned on Sydney’s iconic beachfront, the reimagined hotel
will offer 198 elegantly designed rooms and suites, many with uninterrupted
Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas,
and a vibrant leisure deck. Guests can look forward to an elevated arrival
experience, immersive coastal dining celebrating seasonal local produce, and
a redefined wellness sanctuary. With state-of-the-art event spaces including
a Grand Ballroom, the hotel blends soulful escapes and meaningful connection
with refined coastal elegance — setting a new benchmark for beachfront
hospitality in Australia.

About the Role

As
Concierge you’ll lead the delivery of guest requests and enquiries to ensure
complete guest satisfaction. You'll also be a brand ambassador and develop great
working relationships with internal and external
stakeholders.

Your day
to day 

• You will support
  the Chief Concierge to develop and deliver exceptional concierge service,
  from booking guest requests for restaurants and attractions, to creating bespoke
  experiences such as “the perfect day”, right up to assisting
  with luggage.
• Provide personalised
  recommendations on Coogee and Sydney’s attractions, events, and business
  hubs.
• Welcome guests on arrival, ensuring
  a seamless connection with Reception and hotel services.
• data-teams="true">Supervising, leading and guiding the porters/door attendants
  to ensure the welcome journey is delivered in accordance with InterContinental
  Brand standards.
• Build rapport by knowing
  regular guests’ names and preferences.
• data-teams="true">Maintain expert knowledge of InterContinental Sydney Coogee
  Beach facilities and services
• Handle
  guest enquiries, messages, and complaints promptly
  and professionally.
• Stay informed
  on daily functions, VIP arrivals, and events to anticipate guest
  needs.
• Consistently uphold luxury service
  standards in the lobby and reception areas while promoting hotel offerings
  and upselling where appropriate.

What
we need from you

• Valid NSW Driver's
  license 
• High School diploma or equivalent
• At least 2-3
  years experience in an upscale hotel/equivalent environment as a Concierge
  or related discipline 
• Must speak fluent English with additional
  other languages preferred 

What you
can expect from us

We give our people everything they need
to succeed.

From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including laundry
for business attire, impressive room discounts, competitive products &
services discounts program and some of the best training in
the business.

Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, colour,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance. Always welcoming different backgrounds, experiences,
and perspectives.

IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing framework, we are committed to supporting wellbeing
in your health, lifestyle, and workplace. 

We are proud to be IHG
and we know you will be too.  Visit target="_blank">http://careers.ihg.com/ to find out more about
us.

Don't quite meet every single requirement, but still believe
you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button. Start your journey with
us today.