Duties
and Responsibilities工作职责
- Under
the direction of the Crowne Meeting Director must ensure all meetings inquiries
are handled within meeting success standard procedures and always meet 2-hour
turnaround standard.
style="margin-left:18.0pt">
在皇冠会议总监的指引下，必须确保所有会议都在成功会议的理念之上进行并实现两小时可转变的标准
- Be informed on sales and business quoted to ensure business
is maximized. At all times, understand the client’s needs whilst optimizing
hotel revenue through strategic yield management and up selling of hotel
facilities of service.
style="margin-left:18.0pt">
熟知业务价格情况，确保商业任务的数量，了解客人需要的同时，运用管理技巧销售酒店的设施和服务，从而达到酒店预期的收入总值。
- Support the Hotel Sales and meeting team with site inspection,
client entertainment, familiarization and other events that form part of
the sales and marketing revenue plan.
style="margin-left:18.0pt">
支持酒店会议销售团体的工作并成为市场销售收入的主要部分。
- Ensure that all client requirements have been confirmed and
that these details are accurately and thoroughly communicated to the hotel
operation in a timely manner.
style="margin-left:18.0pt">
确保客人的需求得到详细的落实和记录，从而保证酒店的正常运行。
- Act as primary point of contract to detailed meeting/event
planning, working closely with banquet operation, F & B management,
Reservation, Rooms Division operation, Finance and external
suppliers.
style="margin-left:18.0pt">
熟知酒店各种会议的详细情况，并与酒店各个部门保持紧密的联系。
- Ensure regular client contact when meetings/events are in-house
and ensure all hotels operational details are executed
correctly.
style="margin-left:18.0pt">
确保与回头客保持联系，并准确的执行酒店的运作详细任务。
- Ensure correct and accurate billing and confirm with client upon
conclusion of event.
style="margin-left:18.0pt">
在活动被确定之前与客人确认活动的顺序。
- Follow up with client to obtain event feedback and identify
further business opportunities.
style="margin-left:18.0pt">
追踪客人的回馈从而明确更多的商业机会。
- Assist Crowne Meeting Director to conduct regular competitor’s
survey.
style="margin-left:18.0pt">
协助皇冠会议总监做竞争对手的调查。
- Ensure client feedback is communicate and acted upon internally
and manage resolution of any issues with the client within 48
hours.
style="margin-left:18.0pt">
在48小时内根据客人的回馈，与之交流并解决问题。
style="margin-left:0cm">
Number of employees supervised
–
style="margin-left:0cm">
管理的员工
style="margin-left:40.5pt">
Direct NA
style="margin-left:40.5pt">
直接
无 Indirect
NA
间接
无
style="margin-left:0cm">
Key Metrics
–
style="margin-left:0cm">
主要绩效指标
style="margin-left:18.0pt">
销售目标 MSTS分数指标
- PCMR enrollment and revenue
style="margin-left:18.0pt">PCMR
的录入和产生的收入
- Annual Performance Review
style="margin-left:18.0pt">
年度个人绩效评估
