As Front Office Receptionist, I will fully
comprehend the vision of Six Senses to help people reconnect with themselves,
others and the world around them and our values of local sensitivity and global
sensibility, crafted experiences, emotional hospitality, responsible and caring,
fun and quirky and pioneering wellness.
style="margin-left:0px;">Sustainability, Wellness and Out of the Ordinary
experiences are at the core of everything we do at Six Senses. I will safeguard
these pillars and ensure full knowledge and active participation of all our
brand initiatives.
Duties
and Responsibilities
As Front Office
Receptionist, I will support the Front Office Manager and assume responsibility
for the efficient operation in the following:
- Greet guests
on arrival and conduct check-in and registration procedures in an efficient
and friendly manner. - Ascertain guest satisfaction, collect keys, ensure
that all guest billing procedures are handled correctly. - Maintain
a balanced bank assigned by the hotel. Make changes and exchange foreign
currency. Reconcile all transactions at the close of each shift.
- Prepare all arrival amenities such as welcome letter, cold/warm towels
and welcome drinks. - Maintain and update guest history files
and disbursement of relevant information ensuring guest requests and preferences
are implemented whenever possible. - Collect any information about
special dietary requests and allergies. - Liaise with Housekeeping
to ensure that rooms are serviced according to guests’ preferences
and requirements and that vacant rooms are cleaned according to arrival
schedules. - Liaises with Engineering to ensure swift response to room
maintenance problems. - Knowledge of all facilities and services offered
by the hotel including all room rates, categories, as well as their location
and layout, credit policy of the hotel and reservation coding.
- Knowledge and strict adherence to LQA standards.
style="margin-left:0px;">
Qualifications
style="margin-left:0px;">To execute the position of Front Office Receptionist,
I must have the required qualifications, technical skills and experience in
a similar role in luxury hotels with proven results and includes
the following:
- Hospitality diploma/degree is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
I am also familiar with various hotel systems including POS, PMS and CRM
platforms.
I have excellent knowledge of guest related functions, guest service and local
surrounding areas. - Fluent in English; I understand that additional
languages are preferred.
All
candidates must hold the right to work in the UK to be considered. Sponsorship
is not available for this role.
The
above is intended to provide an overview of the role and responsibilities for
a Front Office Receptionist at Six Senses London. It is not and does not infer
that the above is an inclusive and/or exhaustive list of the duties
and responsibilities inherent to the position.
style="margin-left:0px;">Six Senses London is an equal opportunity employer.
This policy applies to all terms and conditions of employment.
