Assistant Night Manager | Full Time | InterContinental Sydney Double Bay

As the world's largest family of luxury hotels, we all take great pride
in being genuine ambassadors of the InterContinental® brand.

Shaped
by decades of international know-how and local insights, our passion for luxury
travel spans cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world.

If you’d
like to embrace a world of opportunities, we’d like to welcome you to
the world’s most international luxury hotel brand.

Join the team
at InterContinental Sydney Double Bay, a five-star boutique hotel nestled
in Sydney’s exclusive Eastern Suburbs. Located just 5km from the CBD and 200m
from Double Bay Wharf, our hotel offers understated luxury and warm,
personalised service. With elegant rooms, a rooftop pool and bar, and renowned
dining experiences, it’s a distinctive setting to grow your career in a refined
yet vibrant environment.

About the Role

As
the Assistant Night Manager, you will oversee the hotel’s overnight operations,
ensuring a smooth, secure, and exceptional guest experience. Reporting to
the Hotel Services Manager, you'll focus primarily on Front Office while
supporting other departments as needed.

You’ll handle late check-ins, manage nightly audits, resolve guest concerns
promptly, and lead the team with confidence during any emergencies. With
a strong focus on service, safety, and IHG brand standards, you’ll play a key
role in delivering True Hospitality throughout the night.

A
little taste of your day-to-day

Every day is different,
but mostly you’ll be:

• Ensure guests are greeted upon arrival
  and make time to interact effectively with guests. Respond appropriately
  to guest complaints, solicit feedback and build relationships that drive
  continuous improvements in guest satisfaction
• Drive team performance
  related to the hotel’s soft skills with particular focus around Guest Love,
  Loyalty Recognition and Problem Handling
• Assists in the development
  and implementation of the quarterly action planning to achieve optimum guest
  satisfaction through Heartbeat and social media (Tactical Solve).


• Ensure IHG metric tools/audits are used and monitored to ensure total guest
  satisfaction and hotel compliance with brand standards
• Provide
  mentoring, coaching and regular feedback to colleagues to enhance performance
  and drive their development.
• Plan for future staffing needs in a timely
  manner, completing all stages of IHG Recruitment on-boarding
• Support
  in promoting teamwork and quality service through daily communication
  and coordination with other departments.
• Ensure all hotel service team
  members provide guests with prompt service, professional attention, and personal
  recognition
• Ensure all credit and financial transactions are handled
  in a secure manner. Maintain cashiers float and hotel safe, ensuring accurate
  daily report of all money received, performs the audit balances and prepares all
  works for audit in an orderly fashion

What we need
from you

• Full working rights in Australia without
  restrictions (a kind reminder that sponsorship is not available for
  this role)
• Prior experience working at a luxury hotel
  is preferred 
• Mandatory certifications include RSA, First Aid
  Qualifications and Drivers License
• Tertiary qualifications in Hotel
  Management and/or in Business Administration related field preferred


• Passion for providing luxury experiences, not shy to go above and beyond
  to personalise our Guests stay and provide your local wisdom to enhance their
  experience 
• Ongoing availability to work flexibly as rostered,
  including nights, weekends and public holidays
• Impeccable grooming
  standards and good personal hygiene 
• An organised approach,
  ability to handle large amounts of information at once and deal with various
  requests simultaneously 
• Good communication and writing
  skills.
• Ability to manage complex relationships along with demonstrated
  ability to interact with guests, staff, and third parties that reflects highly
  on the Hotel, the brand and IHG
• Physical fitness as you’ll be on your
  feet most of the day.

What you can expect
from us

We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, laundry for business attire, impressive room discounts, competitive
products & services discounts program and some of the best training in
the business

Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.

IHG gives every
member of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace. 

So, join us and you will become part of our
ever-growing global family

Don't quite meet every single requirement,
but still believe you'd be a great fit for the job? We'll never know unless
you hit the 'Apply' button.

Start your journey with us today.