First impressions count. To get our guests’ memorable experiences off to
an unforgettable start, we’re looking for a Guest Service Agent
who can make transactions feel seamless, offer exceptional local insights,
and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
At Crowne Plaza
Adelaide our goal is to make business travel work. We look for people who
are dynamic, confident and ambitious; people who excel in their role and help
our guests succeed too!
Every day is different, but you’ll mostly be:
- Be the first point of contact to guests as they arrive at the hotel,
and their lasting impression when they leave - Making the check-in
and check-out process feel swift and seamless - Taking, managing,
and receiving payments for guest bookings - Flexing your product
knowledge of room categories, rates, packages and promotions to demonstrate
value to our guests - Ensure the daily checklist and reporting
is accurate. This will ensure our overnight team can perform their role
- Stay one step ahead of guests’ needs – record and act on their preferences,
and handle their messages, requests, questions and concerns, whether over
the phone or face to face - Acknowledge IHG One Rewards members
and returning guests, in person or on the phone - Be a capable
and confident concierge. Make sure you are aware of local events, and are armed
with your own personal experiences - Your role will double as a porter
and valet, so be ready to assist guests with their luggage and transport
requirements; as well as park guests’ cars while practicing safe driving
techniques - Strictly adhere to IHG policy concerning the Trade Practices
Act, Gifts and Bribery and Data Privacy.
Maintain all procedures and adhere to them within the IHG guidelines;
with emphasis on hotel credit policy - Champion the identification
and reporting of hazards, and evaluate risks associated with them, and design
and implementation of hazard control measures - Take pride in your shared
workspace, and guest areas – keep it neat and tidy
What
we need from you:
- Ideally you will have 1-year previous
experience in a Front Office or Guest Services related role.
- Proficiency using Opera Property Management system is highly
regarded. Successful candidates will have experience using PMS
to streamline guest services. - Qualifications in Hotel Management and/or
Hospitality related field preferred. - Literate and tech-savvy – You
will need a good grasp of reading, writing, basic maths and computers.
- Articulate – A great communicator, you will be warm, welcoming and easy
to talk to. - Language – Fluent in local language; extra language skills
would be great, but not essential. - Savvy problem-solving skills
that will turn potential issues into opportunities. - Look smart – adhere
to personal grooming and hygiene standards. - Fitness – you’ll be on your
feet most of the day with bending and kneeling. Sometimes you’ll need to lift,
push and pull objects, such as luggage and parcels up to 23 kg – we have
the equipment to support you. - A team player, ability to work in
a fast-paced environment and manage multiple tasks and conflicting deadlines,
as well as assist in supporting the team with other duties as required.
- Flexibility to work a 24/7 rotating roster – nights, weekend and public
holiday shifts are all part of the job. - Hold a Current, open Australian
drivers licence with clear driving record. - You must meet the legal
requirements to work in Australia.
What you can expect
from us:
Let’s #GoFurtherTogether and experience a place
where you can be yourself, share your ideas, support your personal growth
and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a range of benefits that support
you throughout your IHG career journey, including:
- Freshly
laundered uniform - Proactive paid wellbeing days
- Paid birthday
leave - hip hip hooray! - Enhanced parental leave
- Some of
the best discounts across our IHG Hotels & Resorts for accommodation
and food & beverage - A massive discounts platform for all your
favourite brands and retailers - to help your salary go further
Most importantly, your career journey will be supported through our lifelong
development programs, IHG career milestone celebrations, and transfer of leave
entitlements as you move and grow with IHG.
