Catering Sales Manager (Event Services) - voco Orchard Singapore

Your Day to Day

As Catering Sales Manager, you
will responsible for driving business through direct sales solicitation
and support overall catering and events revenue for the hotel. You will liaising
with clients on the logistics and event management for meeting events and any
related accommodation. To build up powerful customer relationships that deliver
repeat business. Consistently strive to develop relationships with new
and repeat booking customers to increase revenue and demand. Proficient in
the application of all sales and catering booking systems and processes
to maintain customer profiles.

• Work closely with Banquet and other
  departments to facilitate services agreed upon and to ensure the overall success
  of the event.
• Promote teamwork and quality service through daily
  communication and coordination with other departments.
  
  Key departmental contacts include all hotel departments.
• Establish
  strong working relationship with meeting event organisers and maintain accurate
  and updated information about their needs for their function.
• Manage
  events functions to achieve the optimum departmental revenue targets


• Follow up on potential sales leads
• Design and plan meeting packages
  to maximise the conversions and profitability for the hotel.
• Negotiate
  and review meeting and events packages offered to clients
• Represent
  the hotel in roadshows and events as required
• Produce monthly
  sales-related reports and sales forecasts for assigned area
  of responsibility.
• Prepare contracts for confirmed meeting events


• Be up to date with current meeting and competitive packages in
  the market
• Confident and professional approach when dealing
  with clients suppliers
• Promote guest satisfaction and encourage
  referrals
• Handle feedback and resolve complaints from guests


• Maintain client files and update information daily in accordance
  with established departmental policies and procedures.
• Follow up
  with clients regularly during and after departure to ensure satisfaction


• Monitor and handle inquiry calls and provide client proposals in accordance
  with established departmental policies and procedures.
• Prepare event
  orders, proposals, confirmation and other agreements
• Perform other
  duties as assigned
• Maintaining a close working relationship
  with Vendors and Partners

What We Need
From You

• Diploma/Degree in Marketing/ Tourism/Hospitality
  Management/Travel or related disciplines
• 2-3 years’ experience in Sales
  within the Hospitality Industry
• Good communication skills and shows
  initiative
• Well versed in systems such as: Opera
• Proficient
  in Microsoft Office applications
• Flexible work approach

What We Offer

We’ll reward all your hard work with
a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together – we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us
you care: that you notice the little things that make a difference to guests
as well as always looking for ways to improve - visit www.http://careers.ihg.com
to find out more about us.

IHG is an equal opportunity employer:
Minorities / Females / Disabled / Veterans.