Greeting all guests at all times in a friendly and helpful manner
and attempts to learn and use guest’s name at every
opportunity.
随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
Assign rooms and efficiently register all VIP arrivals according
to established procedures.
按照酒店的程序，为所有重要客人安排房间及高效率办理入住登记。
Maintains intimate knowledge of departmental standards and procedures.
详细了解部门标准及程序。
Performs check in, check
out and room change procedures and ensures all data are entered completely into
the hotel systems in accordance with reservation.
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money
received.
维持现金流动，确保收到现金的准确性。
Cashes hotel guest’s personal and travellers checks and assists
with currency exchange.
为酒店客人兑换个人或旅游支票，协助客人兑换现金。
Keeps
abreast of all modifications to accounting policies and procedures.
了解会计政策及登记手续的更新。
Knowledgeable of all
special promotion procedures, for programs such as; Seasonal Packages, Frequent
Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
Attends to guest’s complaints, inquiries and requests, referees problems
to Assistant Manager or related department head if be unable to solve.
处理客人投诉，回答客人提出的疑问，在不能解决时，上报给大堂经理或相关部门经理。
Is familiar with other Intercontinental Hotels and Resorts so that guest
indicating any next destination on the registration card can be “sold” an onward
booking to another Inter-Continental Hotels.
熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
Does everything possible to ensure that the guests depart the hotel with
a positive impression of hotel service.
尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
Performs the audit balances and prepares all works for audit in an orderly
fashion.
完成审记报告，为审记做准备。
Maintains
comprehensive knowledge of standard reservation procedures including correct
forms to use, how to read telex, e-mail, messages, and how to interpret
availability sources within the reservation systems.
