We like to lead from the front. So, we’re looking for a Duty Manager
who sets their own high standards across everything from cleanliness
to productivity. You’ll champion our ‘one team’ approach to make sure you
and your team deal effectively and efficiently with all guest complaints,
queries and suggestions
A little taste
of your day-to-day:
Every day
is different at IHG, but you’ll mostly be:
• Leading
the way – managing guest experiences, team performance and hotel
operations
• Prioritising workload and ensuring your team
deliver authentic, memorable experiences
• Developing
your team’s skills to drive results that positively impact on hotel
performance
• Having authentic conversations with guests
to resolve issues, queries or concerns
• Being first
point of contact for any critical emergency
situations
What We need
from you:
● Minimum Diploma
or equivalent, some college preferred
● 2 years’ front
desk/guest service leader experience
● Must be fluent
in spoken and written English
● Other languages
may be preferred
● Basic mathematics
skills
● Excellent communication, problem solving,
reasoning and motivational skills
● Long periods
of standing in the front desk areas and occasional lifting of heavy
items
● Working knowledge of hotel property management
systems like Opera beneficial
● Willingness to work
evenings and weekends
● Must hold a valid visa with full
working rights in Australia
What
you can expect from us:
We give
our people everything they need to succeed. From a competitive salary
that rewards all your hard work to a wide range of benefits designed to help
you live your best work life – including a full uniform, impressive room
discounts and some of the best training in
the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences,
and perspectives.
IHG gives every member
of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our
myWellbeing
framework, we are committed to supporting wellbeing
in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
