- Supervises Housekeeping staff to ensure prompt, courteous service
-
Ensures VIPs and repeat guests receive special attention
- Coordinates
with Front Office, Engineering, and Laundry for accurate room status
-
Schedules and conducts regular inspections of rooms and areas
- Checks room
condition and cleanliness; ensures repair/replacement as needed
- Monitors
staff appearance, discipline, and efficiency; takes corrective action
-
Follows up on meeting agendas and department updates
- Ensures staff know
in-house facilities to assist guests
- Maintains communication
with Executive Housekeeper
- Oversees outside contractors
for compliance
- Controls usage of guest supplies
- Assists
with procedures: lost & found, keys, safety, and emergencies
- Supports
spring cleaning and routine programs
- Acts on behalf of Executive
Housekeeper when assigned
- Coordinates manpower planning with HR
-
Assists in department budget planning with Finance