InterContinental Double Bay is looking for an experienced Guest Service
Agent or someone with hotel experience looking to take that next
step!
As a Guest Service Agent, you will be responsible
for providing exceptional customer service to hotel guests during their stay.
You will handle all guest interactions with professionalism and courtesy,
ensuring their needs are met and their concerns addressed promptly.
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest
of welcomes - Acknowledging IHG Rewards Club members
and returning guests in person or over the phone - Taking,
managing, and receiving payments for guest bookings - Making
the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer
tailored recommendations - Being our guests’ trusted contact
– helping with everything from bill issues to restaurant
recommendations
What We need from you:
- Communication skills - guests will need to come to you
with concerns as well as compliments. - Your problem-solving
skills will turn issues into opportunities so every guest leaves with great
memories - Literate and tech-savvy - you’ll need
a good grasp of reading, writing, basic maths and computer skills
- Previous Front Office experience preferred.
- Experience working with Opera preferred, but
not essential.
WHAT YOU CAN EXPECT
FROM US:
- We give our people everything they need
to succeed. You’ll be rewarded for your hard work with a range of benefits
that supports you throughout your IHG career journey including:
- Complimentary membership to our hotel Gym: Fit
Collective - Paid birthday leave and proactive health
days - Free dry cleaning
- Popular hotel
perks and discounts on our partner platform, and some of the best employee
discounts across our IHG Hotels
IHG Hotels
& Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability. We promote a culture of trust,
support, and acceptance.
Some come join
us!
