Club InterContinental Attendant

We are inviting you to work at one of Syndey's most iconic hotels to provide
efficient and comprehensive service of food and beverages to guests in Club
InterContinental in True Hospitality style and to the Club InterContinental
standard. Be responsible for all aspects of service including set-up, food
service, making and serving beverages, set-up and pack down of functions
and equipment.

A LITTLE TASTE OF YOUR DAY-TO-DAY:

 Every day
is different, but you’ll mostly be:

• Acknowledging IHG Rewards Club
  members and returning guests in person or over the phone
• Deliver Food
  and Beverage service of high standard and in accordance with departmental
  expectations
• and procedures
• Take action to solve guest
  problems/complaints and use established guidelines for any service recovery
  to ensure guest satisfaction
• Making the check-in and check-out process
  feel swift and seamless
• Staying one step of our guests’ needs
  to anticipate requests and offer tailored recommendations
• Being our
  guests’ trusted contact – helping with everything from bill issues to restaurant
  recommendations

WHAT WE NEED FROM YOU:

• Communication
  skills - guests will need to come to you with concerns as well as compliments,
  so you’ll be easy to talk to 
• Your problem-solving skills
  will turn issues into opportunities so every guest leaves with great
  memories
• Experience in a customer service and F&B environment
  preferably hotels but not essential
• Fluency in the local language -
  extra language skills would be great, but not essential 
• Available
  across a 7 day roster AM & PM shifts

WHAT WE OFFER

• Laundered uniform supplied
• Paid birthday leave
• Paid
  parental leave
• Some of the best colleague discounts across our IHG
  Hotels for accommodation, food and beverage
• A massive colleague
  discounts platform for all your favorite brands and retailers - to help your
  salary/wage go further

Most importantly, your career journey
will be supported through our lifelong development programs, IHG career
milestone celebrations, and transfer of leave entitlements as you move and grow
with IHG.

So, join us and you’ll become part of our ever-growing global
family.