Telephone Operator (Instant Service Agent)/ テレフォン・オペレーター
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Japan, Hokkaido
At InterContinental Sapporo, we are looking
for a courteous and professional Telephone Operator who
is passionate about delivering seamless guest experiences through effective
communication. In this role, you’ll be the first voice our guests hear and a key
point of contact within the hotel—making every interaction feel personal
and welcoming.
Your
Day-to-Day
As a Telephone
Operator, you’ll be responsible for:
Answering all incoming
and outgoing calls with accuracy, efficiency, and courtesy
Addressing guest needs
and requests promptly, escalating complaints when necessary
Assisting
in paging staff or guests when requested
Recording all
call-related activities and reporting to the logbook daily
Working with other departments
to ensure guest paging and communication is handled smoothly
Maintaining
a clean and organized telephone room
Staying
updated on hotel information, promotions, and events to assist guests
effectively
Occupational Health &
Safety
Operate equipment safely
and report any hazards immediately
Log incidents
and accidents in accordance with hotel protocols
Know
the hotel’s fire and emergency response procedures, including your role within
them
What We Need
from You
Previous experience in a similar role
preferred, but not required
Strong verbal communication
skills and a guest-first mindset
Proficiency in Japanese required;
English ability is highly advantageous
Familiarity
with basic computer systems and telephone operations
Ability
to remain calm and professional in high-pressure situations
What You Can Expect
from Us
Competitive salary package
Discounted
stays at IHG hotels worldwide
Ongoing training
and development
Insurance
coverage
A
Place Where You Truly Belong
At IHG, we’re
committed to creating inclusive teams that welcome and celebrate diversity.
We provide equal opportunities to all applicants, regardless of race, gender,
religion, nationality, disability, or orientation. You’re encouraged to bring
your whole self to work, and we’ll support your wellbeing every step of the way
through our myWellbeing framework.
Ready to Answer
the Call?
Not sure if you meet every single requirement?
We’d still love to hear
from you.
Click "Apply" and start
your journey with InterContinental Sapporo today.
