Your day to day
The Bartender assists the Mixologist
in all aspects of operations in one or more full-service food & beverage
outlet(s) on a daily basis and helps coordinating special events. Ensure
compliance with standards of service and operating procedures. Adhere
to federal, state and local regulations concerning health safety or other
compliance requirements.
As a Bartender, you are responsible to prepare
alcoholic and non-alcoholic beverages for bar and restaurants guests, to learn
how to make classic cocktails, interacting with patrons, taking orders, dealing
with payments, promote and ensure guest satisfaction, maintain a safe
and sanitary work environment and ensure only the highest quality products
are being served.
Establishes rapport with guests to build guest loyalty
and gather constructive feedback to ensure satisfaction of every individual
guest.
Financial Returns
- Assisting
the Mixologist and Bar Manager to maintain procedures to (1) ensure the security
and proper storage of bar inventory, and equipment, (2) ensure the security
of monies, credit and financial transactions, (3) replenish supplies, inventory,
uniforms, etc. in a timely and efficient manner, and (4) to minimize waste
and control costs. Participate in taking inventories.
People
- Follow respective opening and closing
procedures established. - Ensure that all bar equipment (coffee and beer
& water machines, registers, etc.) is in proper operational condition and
is cleaned on a regular basis. Ensure that all bar facilities are cleaned,
vacuumed, and properly stocked according to anticipated business volumes.
Notify Bar Manager immediately of any maintenance and repair needs.
- Verifying information to ensure that customers are old enough to drink.
- Dispose of all waste, clear and clean all glassware, wipe down bar
and preparation areas. - Prepare mixers, cut fruit, receive requisitions,
check par stock levels. Refill mixers, top up ice bin. - Provide opening
and closing inventory of spirits, beers and wines in accordance to established
policies and procedures. - Perform other duties as assigned.
- Responsible for helping the hostess, waiter/waitress in the performance
of their jobs. - Responsible for ensuring sufficient operating guest
supplies, beverage supplies and operating equipment during outlet’s
operation. - Responsible for the overall sanitation and cleanliness
of the outlet during the shift. - Responsible for the proper maintenance
and good working order of all equipment and fixtures in the beverage
outlet. - Responsible for consistently implementing the service standards
and operating procedures in the beverage outlet. - Performs other duties
and responsibilities assigned by immediate superior, which leads to guest
satisfaction and profit for the hotel. - Alert management of potentially
serious issues. - Handling tactfully on guest request or complaint
- To ensure the standards of service are delivered
Guest
Experience
- Ensure guests are greeted upon arrival. Respond
appropriately to guest complaints. Establish and implement appropriate service
recovery guidelines in order to ensure total guest satisfaction. - Greet,
smile and maintain eye contact with guests at all times - Deliver
responsive, warm and caring service to guests
Responsible
Business
- Knowledgeable of all the standard operating
procedures in the outlet. - Capable of implementing consistently
in his/her shift all the service standards established for the outlet.
- Assists in the mise-en-place at the prescribed hours.
- Checks at
the start of the shift that all supplies in the station are complete.
- Checks from time to time the availability of seats, greets guests and seats
guests when host is not available. - Recognizes quality product
and presentation, in food and drinks. - Knowledgeable of the outlet’s
menu and drinks, its standard quantity, presentation and preparation.
- Presents menu, takes order, offers suggestions and promotes
the specialties. - Visits the guests at the bar, to confirm guest
satisfaction after 2nd sip. - Handles guest complains professionally
and satisfactorily and report to supervisor on duty without delay.
- Checks the accuracy of the guest’s check before it is presented to
the guest. - Knowledgeable in bar tendering and wine & beer
service. - Capable of operating all the equipment in the outlet.
- Implements the “clean as you go policy “and complying with cleaning schedule
established. - Capable of performing cashiering responsibilities,
including the operation of cash register.
What we need
from you
Sense of urgency, high energy level, organizational
ability, guest service orientation, communication skills, team player, honesty
and integrity, reliability.
Communication skills are utilized
a significant amount of time when interacting with others; demonstrated ability
to interact with customers, employees and third parties that reflects highly
on the hotel, the brand and the Company. Possesses problem solving
and organizational abilities.
What we offer
In
return for your hard work, you can look forward to a highly competitive salary
and benefits package – including:
- 5-days work week
- Duty
Meal - Uniforms/ Laundry Services
- Midnight Transportation
- Birthday Off
- Learning and Development Opportunities
- Flexi
Benefit - Insurance Coverage
- 50% F&B discount at Hotel’s
selected Restaurant - Special Employee rate at all IHG Hotels
worldwide
What’s more, because your career will be as unique
as you are, we’ll give you all the tailored support you need to make a great
start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG®
family of brands, you’ll also benefit from all of the opportunities that come
from being part of a successful, global hospitality company with over 6000
hotels in over 100 countries around the world.
So whoever you
are, whatever you love doing, bring your passion to the InterContinental Hotels
& Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.
Find out more about joining us today by going to careers.ihg.com
Don't
quite meet every single requirement, but still believe you'd be a great fit
for the job? We'll never know unless you hit the 'Apply' button. Start your
journey with us today and let's #GoFurtherTogether.
