Bar Supervisor

Under the general direction of the Director of F&B, and within
the limited of established InterContinental Hotels Group and local hotel
policies and procedures, ensure the smooth conduct of the shift through customer
focused service delivery and effective staff supervision.

YOUR DAY
TO DAY

• Ensure all food and beverage served is in accordance to brand
  standards and served at appropriate time and place
• Be the warm welcome
  that kicks off a memorable guest experience
• Approve time sheets
  on completion of shift checking they are complete and accurate
• Be
  a trusted contact for all guests. Help them with anything from bill issues
  to local knowledge, and loop in management when necessary
• Always know
  what events and activities are on the day’s schedule
• Jump into other
  ad-hoc duties when your colleagues need your help
• Perform detailed shift
  handover and closing of the bar
• Maximize revenue on shift through
  promotion and upselling, and training of colleagues
• Assist in ensuring
  training of Food & Beverage staff is carried out and training programmes
  are designed and implemented to meet needs.
• Coaches, counsels
  and disciplines staff on the job, providing constructive feedback to enhance
  performance.
• Acknowledge IHG Rewards Club members and returning guests,
  in person or on the phone

WHAT WE NEED
FROM YOU

• Communication skills - guests will need to come to you
  with concerns as well as compliments, so you’ll be easy to talk to
• Your
  problem-solving skills will turn issues into opportunities so every guest leaves
  with great memories
• Approve time sheets on completion of shift checking
  they are complete and accurate
• Experience - ideally, you’ll have spent
  the last one year in a Food and Beverage Supervisory
  position 
• Flexibility - night, weekend, overnight and holiday
  shifts are all part of the job

 WHAT YOU CAN EXPECT
FROM US: 

• We give our people everything they need to succeed.
  You’ll be rewarded for your hard work with a range of benefits that supports
  you throughout your IHG career journey including:
• Complimentary
  membership to our hotel Gym: Fit Collective 
• Paid birthday leave
  and proactive health days
• Free - duty meal on shift & dry
  cleaning
• Popular hotel perks and discounts on our partner platform,
  and some of the best employee discounts across our IHG
  Hotels 

IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
or disability. We promote a culture of trust, support, and acceptance. Always
welcoming different backgrounds, experiences, and perspectives.