We want to make our guests’ experiences truly memorable from the very
first moment they set foot in one of our hotels. To set the right tone, we’re
looking for a Chief Concierge capable of leaving no stone unturned in pursuit
of complete guest satisfaction.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Building guest
relationships through a swift, professional and highly personal service
● Collating and sharing expert local knowledge of events, places
of interests and restaurants
● Resolving guest issues and using
their feedback to improve guest satisfaction
● Delegating duties
to your team while also setting exceptional standards
● Ensuring
every guest enjoys discretion, ethical behaviour, privacy
and confidentiality
● Leading the way as a brand ambassador
to promote the hotel’s other businesses
What We need from you:
● Communication
and customer service skills
● Hands-on experience with brewing
equipment
● Knowledge of various hot and cold beverage
recipes and espresso production
● Strive for excellence in
an eager and motivated manner
● Possess the ability to work under
pressure
● Demonstrate exceptional timekeeping and reliability
● Passion for coffee and coffee artistry
● A High
School diploma / qualification. College and university degree would be a bonus
● At least four years‘experience in an upscale hotel / equivalent
environment as a Concierge or related discipline
● Fluent English
and local language are essential, any additional languages would be great
● At least one years’ supervisory experience or equivalent combination
of education and experience
What you
can expect from us:
We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best work
life – including a full uniform, impressive room discounts and some of the best
training in the business.
Our
mission is to welcome everyone and create inclusive teams where we celebrate
difference and encourage colleagues to bring their whole selves to work. IHG
Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing
framework, we are committed
to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our
ever-growing global family.
