Job Description
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Duties and responsibilities
- Supervise
the implementation of housekeeping standards and procedures in relation to: Bed
Room Service, Bathroom Service, Valet Service, Linen maintenance.
- Recommended changes to these standards and training needs on an ongoing
basis - Maintain a current and thorough knowledge of all
housekeeping systems - Open and close the shift and ensure effective
shift hand over - Distribution and collection of keys
- Management
of all incoming and outgoing calls - Solve employee grievances
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest
and hotel requirements - Ensure guest valet is processed
and delivered in a timely manner - Co-ordinate special projects (eg site
rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency
within the department - Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts
and facilities - Manage storage areas
- Maintain adequate stock
levels - Complete stock takes as required
- Maintain stock
levels - Conducts shift briefings to ensure hotel activities
and operational requirements are known - Works with Superior
and Human Resources on manpower planning and management needs
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QUALIFICATIONS AND REQUIREMENTS
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Required Skills –
- Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
the Company. - Able to speak, read and write English
- Proficient
in the use of Microsoft Office - Organizational and training
abilities
Qualifications
–
- High School or Diploma in Hotel Administration, Hotel
Management or equivalent
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Experience – - 2 years
housekeeping experience preferably in a hotel of similar size and complexity
and including supervisory experience or training. - Type and level
of experience required may vary slightly based on size and complexity
of operation
The statements in this job description
are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL responsibilities
or qualifications of the job
