We like to lead from the front. So, we’re looking for a Duty Manager
who sets their own high standards across everything from cleanliness
to productivity. You’ll champion our ‘one team’ approach to make sure you
and your team deal effectively and efficiently with all guest complaints,
queries and suggestions
A little taste of your
day-to-day:
Every day is different at IHG,
but you’ll mostly be:
• Leading the way – managing
guest experiences, team performance and hotel operations
•
Prioritising workload and ensuring your team deliver authentic, memorable
experiences
• Developing your team’s skills to drive
results that positively impact on hotel performance
•
Having authentic conversations with guests to resolve issues, queries
or concerns
• Being first point of contact for any
critical emergency situations
What We need
from you:
● Minimum Diploma
or equivalent, some college preferred
● 2 years’ front
desk/guest service leader experience
● Must be fluent
in spoken and written English
● Other languages
may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning
and motivational skills
● Long periods of standing
in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera
beneficial
● Willingness to work evenings
and weekends
What you can expect
from us:
We give our people everything
they need to succeed. From a competitive salary that rewards all your hard work
to a wide range of benefits designed to help you live your best work life –
including a full uniform, impressive room discounts and some of the best
training in the business.
Our mission is
to welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing
framework, we are committed
to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our
ever-growing global family.
