Housekeeping Team Leader

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Pakistan, Hyderabad

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Job Description

Duties
and responsibilities

Supervise
the implementation of housekeeping standards and procedures in relation to: Bed
Room Service, Bathroom Service, Valet Service, Linen maintenance.

Recommended changes to these standards and training needs on
an ongoing basis
Maintain a current
and thorough knowledge of all housekeeping systems
Open
and close the shift and ensure effective shift hand over

Distribution and collection of keys
Management
of all incoming and outgoing calls
Solve employee
grievances
Perform Room allocations

Perform Room inspections
Prioritise arrival
rooms
Liaise with Front Office for guest and hotel
requirements
Ensure guest valet is processed
and delivered in a timely manner
Co-ordinate special
projects (eg site rooms, vermin control, window and carpet cleaning, room
inventories)
Manage all special requests made
by guests
Ensure consistency within
the department
Management of lost property for
the hotel
Ensure you have complete knowledge of room
types, layouts and facilities
Manage storage
areas
Maintain adequate stock levels

Complete stock takes as required
Maintain stock
levels
Conducts shift briefings to ensure hotel activities
and operational requirements are known
Works
with Superior and Human Resources on manpower planning and management
needs

QUALIFICATIONS AND REQUIREMENTS

style="margin-left:0cm">Required Skills –

Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
the Company.
Able to speak, read and write English
Proficient
in the use of Microsoft Office
Organizational and training
abilities

Qualifications
–

High School or Diploma in Hotel Administration,
Hotel Management or equivalent

style="margin-left:0cm">Experience –

2 years housekeeping experience preferably in a hotel of similar size
and complexity and including supervisory experience or training.

Type and level of experience required may vary slightly based on size
and complexity of operation

The statements in this job
description are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL responsibilities
or qualifications of the job.